Director of Operations and Services
- Email: jenny.douglas@northwestern.edu
- Phone: 847-467-5787
- Office Location: 2122 Sheridan Rd.
- Pronouns: she/her/hers
As the Director of Operations & Services, Jenny provides leadership to the areas of Occupancy Management, Residential Facilities, and Student & Conference Services including residential summer programs, desks & access, mail & packages, and residential space reservations. Jenny works to create processes and procedures that provide the best possible service to students and support student success while promoting positive staff morale.
Jenny has worked in Residential Services at Northwestern since 2013, first serving as a Resident Director in what is now the Northeast Area and then as an Assistant Director in Operations & Services. Prior to Northwestern, Jenny worked in residence life at Elmhurst University where she also served as a co-instructor for a first year seminar and as a staff mentor to support students with their transition to college academics. Jenny completed her BA in Psychology at Illinois Wesleyan University and her MS in College Student Personnel at Western Illinois University. She has a certificate in change management from Northwestern and an MBA from the University of Illinois.