Mail Services

Willie opening mail box

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Mail and Package Center Hours

Regular Hours

During the academic year, package center hours are as follows:

Foster-Walker Package Center 

  • 1927 Orrington Ave.
  • 847-491-7441
  • Monday-Friday: 9:00 a.m. - 8:00 p.m.
  • Saturday: 9:00 a.m. - 5:00 p.m.
  • Sunday: 11:00 a.m. - 5:00 p.m.

Kemper Package Center

  • 2420 Campus Dr.
  • 847-467-5057
  • Monday-Friday: 9:00 a.m. - 8:00 p.m.
  • Saturday 9:00 a.m. - 5:00 p.m.
  • Sunday: 11:00 a.m. - 5:00 p.m.

How the Mail and Package Centers Work

  1. Mail and packages arrive at the Foster-Walker package center and the mailroom staff organizes everything by building before distributing it.
    • Packages that arrive over the weekend will not be delivered to the Kemper Package Center until Monday morning.
    • Please note that on the tracking of your package, the “delivered” status sometimes means that the package has been delivered to the Evanston post office and not necessarily to campus. Once the package is received on campus, you will get an email stating that you have a package to pick up. We have found that the post office gets this mail to us within 24 hours of it being scanned in at the post office.
  2. Students receive an email notification to pick up any items that don’t fit in mailboxes at their package center.
  3. Students must present their WildCARD to retrieve a package.
  4. Packages will be returned to sender or forwarded (USPS only) if they are not picked up by the last day of the month following the month in which the package was received. All November packages will be returned to sender or forwarded on February 1 instead of January 1 to accommodate the various end of Fall Quarter and Winter Break schedules.

Addressing Mail to Campus

Check the Address Chart for your address. 

Mail to students should be addressed:

  • Student Name
  • Student’s Building & Room Number
  • Building Address
  • Evanston, IL 60201

How to Send Mail and Packages Off Campus

  • The mailroom does not accept packages to be shipped out or returned unless the package has a pre-paid shipping or return label. We do not sell any postage or shipping materials.
  • Outgoing, stamped mail may be slipped through the mail slot marked “US Mail” near any campus residence mailbox.
  • There are three USPS locations in Evanston:
    • Evanston Main Office at 1101 Davis Street
    • Evanston North at 1929 Central Street
    • Evanston South at 701 Main Street
  • FedEx packages may be dropped off at Kinko’s located on the ground floor of Norris. Supplies and a scale are available to ship packages. For additional tracking and shipping information, visit the FedEx website. Customer service may be reached at 1-800-Go-FedEx (1-800-463-3339).
  • There is a UPS Store at 1555 Sherman Avenue (847-869-3000). They have supplies and materials available for shipping. Additional information may be found when you visit the UPS website. For customer service, you can call 1-800-PICK-UPS (1-800-742-5877).

Break Periods

Summer

  • Mail delivery will end on the Thursday of Spring Quarter’s finals week. All USPS First Class mail received by July 4th will be forwarded to the forwarding address listed in RMS. If no forwarding address is listed in RMS, mail will be sent to your permanent address listed in CAESAR. Any mail received after July 4th will be returned to sender.
  • First class mail does not include bulk mail, periodicals (newspapers, magazines, etc.) or items from private carriers (UPS, FedEx, etc.).
  • You can refer to the mail forwarding page for more details on providing updated address information.
  • We start holding mail for Fall 2019 residents on September 3rd.

Thanksgiving Break

  • Schedules will be published once they are available.

Winter Break

  • The Foster-Walker and Kemper Package Centers are open Monday-Friday from 9:00 a.m. - 5:00 p.m. during the break with the exception of University holidays (December 21-January 1).
  • There are no mail deliveries over winter break. Students who are staying for the break can pick up their mail at the Foster-Walker and Kemper Package Centers.

Extended Spring Break & Virtual Instruction

As of March 12, the University’s operations are business as usual.  Per this instruction from senior leadership, the undergraduate Mail and Package Centers at Foster-Walker and Kemper will remain open during regular operating hours:
  • Monday – Friday | 9:00am-8:00pm
  • Saturday | 9:00am-5:00pm
  • Sunday | 11:00am-5:00pm
Annually during Spring Break, the Mail and Package Centers reduce hours in anticipation of less volume and decreased density on campus.  With the extension of Spring Break through April 4, the Mail and Package Centers will maintain the following hours:
  • Saturday & Sunday, March 21-22 | Closed
  • Monday, March 23- Friday, March 27 | 9:00am-5:00pm
  • Saturday & Sunday, March 28-29 | Closed
  • Monday, March 30-Friday, April 3 | 9:00am-5:00pm
  • Saturday & Sunday, April 4-5 | Closed
On Monday, April 6 the Mail & Package Centers will continue the reduction of hours through the virtual instruction period as we anticipate less volume and lower occupancy on campus.
  • On weekdays from Monday, April 6 through Friday, April 24 | 9:00am-5:00pm
  • On Saturdays & Sundays starting on Saturday, April 11 and ending on Sunday, April 26 | 11:00am-5:00pm

Our goal is to continue to provide service to residents, while allowing our 45+ student staff members and full-time staff members to make the best decisions they can for their own well-being.  We will reevaluate hours as further instruction is provided by the University.  Should we encounter situations that limit our ability to appropriately staff the MPCs, we will make hours adjustments as necessary.

Students should update their permanent address in CAESAR and follow instructions provided by Residential Services to report their travel plans, including the indication of whether or not eligible mail should be forwarded.  If a student opts out of mail forwarding, mail and packages will be kept and secured on campus.

Starting on Monday, March 23, first class mail/packages will be forwarded to home addresses provided through CAESAR for students who are no longer on campus. First class mail does not include bulk mail, periodicals (newspapers, magazines, etc.) or items from private carriers (UPS, FedEX, etc.). Make sure to update your address information with banks, periodicals, and online shipping orders to continue receiving mail.

Students who are no longer on campus may authorize another person to pick up mail and packages on their behalf. Please email requests to the Mail & Package Center Manager: ThomasJRoberts@northwestern.edu.

Frequently Asked Questions