RESIDENTIAL SERVICES

• The recipient’s complete name as listed in the Housing Portal. 
• The recipient’s complete and correct address as listed in the Northwestern Mail & Package Center site. 

Mail to residents should be addressed as follows: 

• Student Name 
  Package Center Address 
  Building Abbreviation - Room Number 
  Evanston, IL 60201 

• Willie Wildcat 
  1927 Orrington Ave. 
  WIL-301
  Evanston, IL 60201 

Packages addressed to recipients who are not in the housing portal are subject to the shipment being returned to the sender. 

Please note that if you use zip code 60208 you may experience delays as University Mail is processed through Auxiliary Services. This zip code is only to be used for non-residential Northwestern addresses. For more information, please refer to the USPS Zip code Lookup site.

Mail Services receives, sorts, and delivers U.S. Postal Mail and packages to on-campus university housing Monday through Friday during university business hours. Mailbox locations can be identified on the Mail & Package page or at the Housing Portal by clicking on ‘Mail Combination’.

• Items arriving by private carrier (UPS, FEDEX, DHL, Amazon, etc.) addressed to individuals without a housing assignment
• Shipments arriving with incomplete recipient information (missing first or preferred name and/or last name)
  • The preferred name can be updated in the Housing Portal
• Shipments not collected within the 30-day holding time
• Prohibited items not responded to within 14 days of notification

Note: If you need an item held longer, please email the MPC for an extension 

If your items are delivered to the incorrect MPC location, they will be relocated approximately once a week during the academic year. 

Possible Reasons for Misdelivery: 

• Carrier Error: The driver delivered to the wrong MPC. 
• Incorrect Address: The shipment was addressed to the wrong location. Please ensure the shipping information matches your housing assignment.

• First-Class Mail and USPS Packages Only: 
  

  • Forwarded for up to 1 year to the current address on file in CAESAR (or Permanent if Current is a university housing mailing address). 
  • Recommendation: Complete a mail-forwarding request with the USPS. 
  Updating Information: Update your information in CAESAR. Please clear out your mailbox prior to moving out at the end of the Academic Year. Mail not collected by the end of the academic year will be forwarded to the Current or Permanent address on file. 
   
  Note: USPS will not forward mail to non-United States addresses.

1. Watch the Student Affairs produced tutorial video starring current or former MPC Assistants: Mailbox Opening Tutorial 
2. Check the Housing Portal: Find your mailbox location and combination. 
3. Turn the Dial Correctly: Start by turning the dial to the left. 

Items to be returned to sender include: 

• Items arriving by private carrier (UPS, FEDEX, DHL, Amazon, etc.) that are unable to be assigned to a resident and not collected within 7 Days. 

• As information, residents preferred names can be updated in the Housing Portal. 

• Shipments which can’t be returned to the sender (UDS, PiggyExpress, or Veho) and not collected within the 30-day holding time. 

• Assigned packages will be held for 30 days before being returned.   

• Prohibited items not responded to within 14 days of notification. 

Note: If you need an item held longer, please email the MPC for an extension. 

Misdelivered Items 

If your items are delivered to the incorrect MPC location, they will be relocated approximately once a week during the academic year.  

Possible Reasons for Misdelivery:  

• Carrier Error: The driver delivered to the wrong MPC.  

• Incorrect Address: The shipment was addressed to the wrong location. Please ensure the shipping information matches your housing assignment. 

• Fraternity and Sorority Packages can be frequently delivered to the MPC incorrectly. If this occurs, you may come to the MPC with the tracking information, and we will assist you in getting your package. The MPC will hold the package up to 7 days before being Returned to the Sender. Please refer to the above section, Items to be returned to sender for additional information. 

Packages are logged and held up to 7 days before being returned to the sender. If it can't be returned to the sender, then it will be held 30 days before being discarded. 

The MPC is responsible for ensuring that Prohibited Items are flagged for review. 

If the MPC Flags a shipment as prohibited item, here's what you can expect: 

1. Notification: You will immediately receive an email informing you that a prohibited item has been received. This email will include a link to a MachForm for your response. 
2. Item Handling: The item will be labeled as "Prohibited" and placed in a designated holding area by the MPC Staff. 
3. Options you will select from in the emailed MachForm: 
   1. Return to the Sender: If you choose to return the item to the sender, no further action is needed from you. 
   2. Return to Store: If you prefer to return the item to the store, you'll need to provide proof of the return before the item is released. 
   3. Request a Meeting: If you want to discuss the item, you can request a meeting with the Resident Director (RD). The RD will schedule the meeting. 
4. Unclaimed Packages: If you don't respond within 14 days, the item will be returned to the sender. 
5. Return Requests: 
   1. To Carrier: The item will be marked as "Returned to Sender" and logged accordingly. 
   2. To Store: Proof of return is required, and the return will be logged in the system. 

More information about Prohibited Items please refer to the Student Handbook, Page 55-57 as of 2024-2025.

• Foster-Walker MPC Access: Call 847-491-7441 for help accessing doors. 
• Kemper MPC Access: Call 847-467-5057 for help accessing doors.

Complete the form at this link to authorize someone else to pick up your shipment.