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Print Management Program

Ricoh MPS Project Background

Northwestern previously had three preferred vendors for multi-function devices (also known as MFDs, printers, or copiers), but this approach has not provided the best value for the University. Procurement and Payment Services competitively bid a single-provider contract for a managed print solution (MPS) and selected Ricoh as the single provider for multi-functional devices (MFD) across the University and is partnering with them to implement a Managed Print Service (MPS). The new service will be branded Northwestern Print.    

Northwestern Print is a comprehensive print management program across both the Evanston and Chicago campuses for the use of faculty, staff, and students. Rioch will manage hardware (multi-functional devices (MFD) and Single-functional devices (SFDs) as well as the software, repairs, maintenance, installation, consumables (excludes paper), and related management & support services for the Northwestern University print output environment.

Benefits to the Northwestern Community

A campus-wide Managed Print Service will improve print and copying services across campus. Implementing Northwestern Print will provide:

Project Objectives

Project Status

November 2022: Unresolved technical issues as well as supply chain issues delayed the implementation of Northwestern Print. It was not possible to rollout Northwestern Print, retire NUPrint providing student printing and move all existing Ricoh MFD devices into that solution by the end of summer 2022.

The revised timeline for implementing this Northwestern Print is for the late winter starting with staff at the University Library and the Law school. The replacement of NUPrint will be delayed until the end of the academic year in June 2023. Hardware replacement work continues with Ricoh across both campuses. Numerous groups are working on specific facets of this project including hardware, communications, support and training, technical issues, financial and business processes, student printing, and print strategy. Most of the work has been completed around the functional and technical design of the solution. 

Project Timeline

The target dates on the following timeline are subject to change as the project progresses. The table shows a list of phased of the project from March 2021 through August 2023 and their status.

Project timeline table
Phase Target Date Status
Kellogg Early Deployment June 2021 Completed
Planning and Design phase:
  • Hardware Discovery
  • Solutions Requirements
March 2021 – May 2022 Completed
MFD Hardware Replacements June 2021 - August 2023 Ongoing
Solutions Design January 2022 - December 2022 In progress
Implementation / User Acceptance Testing January 2023 – March 2023 Not Started
Pilot at University Library / Law school March 2023 - spring break Not Started
Training March 2023- Not Started
Deployment to schools and departments April 2023 - August 2023 Not Started
Migration of NUPrint June 2023 Not Started