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Kathy Koestring, Procurement Administrator for Travel

For Egencia-related Queries:

  • For questions about your Egencia profile and billing, including chart string changes, please email Northwestern Travel Services at or call 847-491-7569. (If requesting a chart string change, please include your itinerary and preferred chart string in your email.)
  • For questions about a reservation booked through Egencia or for technical website support, please contact Egencia customer service (available 24/7):
    877-801-3068 (or toll-free)
    702-939-2532 (international)

    Please note 
    that there will be a Fee to your department/unit if the Egencia agent must access your reservation information to answer your question.

For Other Specific Queries:

For travel reservations and rate quotes, please contact one of Northwestern's Travel Agencies.