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Airline Flex Policies

All travel agencies have to adhere to the airline policy when the traveler wish to cancel their flight.

Typically, the traveler will receive a credit in the amount of the existing booking to be used within one year of the original booking date.

In the current climate of the COVID-19 issue, certain routes and or airlines have a more generous policy for cancellation in which the traveler may receive a full refund of the entire cost of the airfare which applies to all cancelled booking through any of the travel agencies Northwestern University uses.

Travelers first must review the airline policy in order to determine whether the route or the itinerary is eligible to receive a full refund or a credit. If the traveler determines that his or her route is eligible for a refund the must contact the agency and ask for a cancellation and a refund.

Otherwise the traveler should be able to cancel their booking online through Egencia or by calling the brick and mortar agency to cancel their booking (i.e. Travel 100 Group or IntraWorld Travel).

Below is a list of airlines which have a flex policy to review:

Aeroflot-Russian Airlines

Hong Kong Airlines

Air Busan

Hong Kong Express

Air Canada

Japan Airlines

Air Caraibes - Check website

Jetstar - Check website

Air China

Juneyao Air

Air France

Kenya Airways - Check website

Air India


Air Mauritius

Korean Air

Air New Zealand

LOT-Polish Airlines

Alitalia - Check website

Lufthansa Group

All Nippon

Malaysia Airlines

American Airlines

Philippine Airlines

Asiana Airlines

Qantas Airways


Qatar Airways

Beijing Capital Airlines

Shenzen Airlines

British Airways

Sichuan Airlines - Check website

Cathay Pacific

Singapore Airlines

Cebu Pacific

South African Airways

China Airlines


China Eastern Airlines


China Southern Airlines

Tap Portugal

Copa Airlines - Check website

Thai Airways


Tianjin Airlines



Etihad Airways

Turkish Airlines

Ethiopian Airlines - Check website


Eva Air


Fiji Airways

Vietnam Airlines - Check website


Virgin Atlantic

Garuda - Check website

Virgin Australia

Hainan Airlines

Xiamen Airlines

Hawaiian Airlines