Travel Agency Fees
Common Fees Associated with Each Agency
|Egencia||Intra World Travel||Travel 100 Group|
|For each online issue of an airline (domestic or international) ticket||$0*||N/A||N/A|
|For each agent-assisted issue of an airline (domestic or international) ticket||
|Agent-assisted call about a booked reservation||$20||$0||$0|
Emergency assistance call
|$20, if call requires accessing existing reservation||N/A||$20|
|For each re-issue or exchange of an airline ticket||$0*/$26 (if re-issued via phone)||$28||$35|
|Ticket refund fee (when ticket is refundable)||$0||$28||$0|
|Issued ticket using airline discount coupon or upgrade certificate||$0*||$28-$50||$50|
|Issuing a free mileage ticket||N/A||N/A||$100|
|Complicated itineraries (primarily international)||N/A||$75-150||$100|
*Northwestern pays a $5 fee for each ticket booked online through Egencia; this fee is paid for by Travel Services and is not charged to the department/unit. Note: the department/unit will be charged an $8 fee for booking a Southwest Airlines flight on Egencia online.
- Fees are for Northwestern only.
- Fees are in addition to any fees charged by the airlines.