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Travel Agency Fees

Common Fees Associated with Each Agency

Egencia Intra World Travel Travel 100 Group
For each online issue of an airline (domestic or international) ticket $0* N/A N/A
For each agent-assisted issue of an airline (domestic or international) ticket

($29 for Southwest)

$22.50 $25
Agent-assisted call about a booked reservation $20 $0 $0

Emergency assistance call

$20, if call requires accessing existing reservation N/A $20
For each re-issue or exchange of an airline ticket $0*/$26 (if re-issued via phone) $28 $35
Ticket refund fee (when ticket is refundable) $0 $28 $0
Issued ticket using airline discount coupon or upgrade certificate $0* $28-$50 $50
Issuing a free mileage ticket N/A N/A $100
Complicated itineraries (primarily international) N/A $75-150 $100

*Northwestern pays a $5 fee for each ticket booked online through Egencia; this fee is paid for by Travel Services and is not charged to the department/unit. Note: the department/unit will be charged an $8 fee for booking a Southwest Airlines flight on Egencia online.