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Contact Our Office

Document Pick-up/ Shipping

The OISS is open for document pick-up Monday through Friday, 12 - 4 PM.  

Document pick up by a family member or friend
If you would like a friend or family member to pick up the document on your behalf, please send an authorization email (from an Northwestern email address) at least 24 hours in advance to
. The person authorized to pick up your document(s) will need to show identification. 
In the email be sure to include:

  1. Subject Line: Authorization for Document Pick-up
  2. Include your full name and Net ID 
  3. Full name of person authorized to pick up the document(s) on your behalf
  4. Send this email from NU email address

Document Shipment - If you would like your document shipped to you, register and pay with eShipGlobal.

Reprints - Students can request a Form I-20 or DS-2019 reprint via the OISS Portal

Status Verification Letter - Fill out this form to  Request a status verification letter

Contact Our Staff

We aim to respond within three business days. (We are closed on weekends.)

Visit the OISS Staff page for more information on the OISS team, including contact information and advising areas.