Skip to main content

Finding Assistance

Assistance making changes to contribution amounts and navigating the NetBenefits Portal

All contribution amount changes for accounts at Fidelity and TIAA are made using the NetBenefits Portal, which is accessed via myHR.

Assistance with investments and retirement planning

Call or schedule a personal appointment with a Fidelity and/or TIAA representative who is knowledgeable about the University’s plans to review your account, answer your questions and help you develop and track your goals.

 

Assistance with eligibility or payroll deductions

Questions regarding eligibility for the plans or deductions from your paycheck should be directed to the Benefits Office.  Contact the Benefits Office at 847-491-7513 or benefits@northwestern.edu, your Benefits Counselor by campus and alpha-split, or make an appointment.