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Benefit Provider Contacts

To contact a benefits staff member, see the Human Resources Staff page.

Contact information, web addresses, and group numbers for the different insurance providers.
Accredo
Web address https://www.accredo.com/
Customer service (800) 922-8279
Group number K9EA
Blue Cross Blue Shield Medical
Web address https://www.bcbsil.com
Customer service (800) 327-8497
Group number 006161
Dearborn National Dental
Web address https://www.dearbornnational.com
Customer service (800) 573-9827
Group number F019106
Dearborn National Term Life
Web address https://www.dearbornnational.com
Customer service (800) 348-4512
Group number F019106
Express Scripts
Web address https://www.express-scripts.com
Customer service (800) 601-9314
Identification number K9EA
EyeMed
Web address portal.eyemedvisioncare.com
Customer service (866) 804-0982
Identification number 9795105 (active employees) / 9798836 (retirees)
Fidelity Investments
Web address https://nb.fidelity.com/public/nb/nu/home 
Online enrollment https://nb.fidelity.com/public/nb/nu/home 
Check transactions and balances online https://nb.fidelity.com/public/nb/nu/home 
Fidelity representative (800) 343-0860
Fidelity retirement specialist (800) 248-4213
Not a Fidelity customer? (800) 343-0860
First Commonwealth DHMO
Web address https://www.guardiananytime.com
Customer service (866) 494-4542
Group number 378954
The Hartford
Web address https://mybenefits.thehartford.com 
Customer service (888) 541-7283
Group number 402164, 402344
HMO Illinois
Web address https://www.bcbsil.com
Customer service (800) 892-2803
Group number H56670
InfoArmor
Customer Service (866) 460-2406
Email clientservices@infoarmor.com
PayFlex
Web address https://www.payflex.com
Customer service (800) 284-4885
Northwestern employer ID 100398
TIAA
Web address https://www.tiaa.org
Participant information center (800) 842-2776
Allocation & transfer service (800) 842-2252
TIAA retirement counselors (800) 842-2005
WageWorks (COBRA)
Web address https://cobrabenefits.wageworks.com/
Customer service (877) 864-9546