Request a Refund

Step 1

Navigate to the CAESAR login page, and sign in using your NetID and password. Your Student Homepage appears.

Student Homepage

Step 2

Click the My Account tile.  Your account information appears.

Request Refund Navigation

Step 3

Click Request a Refund. The Refund with Extra Amount page appears. 

  • Enter the Refund Amount you wish to receive. Your refund amount defaults to your account balance, but you can change the refund amount by deleting it and typing in a new amount. Note: You must have a balance on your account to request a refund.

Request Refund Amount and Delivery

  • Select the Refund Format.  You have two options for receiving your refund: US Mail or Direct Deposit. 

    A) Direct Deposit is the default value. Your Direct Deposit needs to be set up prior to posting. Please see the user guide on Setup Direct Deposit for instructions.

    B) To receive your refund by US Mail, click the Mail button.  Select the address type you want the refund mailed to. Click the drop down menu to see the address types available. When you select the address type, the address associated with that address type will display.

    Request Refund Address Type
  • Click Post Refund button.

Step 5

After you click Post Refund, you will receive a message that your request has been submitted for approval. Click the OK button.

Refund Request Confirmation

If you need further assistance, please contact the Student Financial Services website: http://www.northwestern.edu/sfs/