FAQ

See more below for common questions and issues. 

If you’re experiencing CAESAR login problems, please contact the NUIT Support Center.

Staff

Who has access to NU Student Enterprise Systems

Access to the Northwestern University Student Enterprise Systems will only be granted to current Northwestern faculty or staff in a permanent position with legitimate University business reasons to access student related information.

If I change jobs within the University, do I need to submit new security access forms for the Student Enterprise System?

When an employee transfers from one department to another, new form(s) must be submitted to obtain the appropriate security access associated with the new position.

I have forgotten my Student Enterprise System password. Whom should I contact?

If you are a Staff member and you login to SES/CAESAR with an administrative ID like this ABCDE0, please contact the NUIT Support Center.

I am a Mac user and I'm having problems using the student system. What can I do?

Use one of the recommended browsers certified by the vendor. See our list of recommended browsers.

I am using Safari, Mozilla, or Firefox to access the student system and I am experiencing problems. What should I do?

See our list of recommended browsers that work best with the student system.

Faculty

I am a faculty member and I cannot access the system to check my class roster, or submit grades online. What do I need to do?

Please see the Requesting Access to CAESAR page for instructions.

I cannot remember my NETID password, or it has expired. Whom should I contact?

See the NUIT website for instructions on resetting your password. If you still have questions, please call (847) 491-HELP and choose Option 1.

Students

I am a Kellogg student and I am trying to update my address. How do I do this?

All Kellogg School of Management students can update their address online themselves using the Kellogg student directory. If you have questions about this, you can contact the Kellogg Office of Registration and Student Records.

How do I find information regarding online bill pay using CAESAR?

Please contact Student Financial Services (555 Clark St, 1st Floor, Evanston, IL 60208) either by phone at (847) 491-8950 or by email at student-financial-services@northwestern.edu.

I cannot remember my NETID password, or it has expired. Whom should I contact?

See the NUIT website for instructions on resetting your password. If you still have questions, please call (847) 491-HELP and choose Option 1.

What is the difference between an Emergency Contact and an Emergency Notification phone number?

Your Emergency Notification number is used in the event of an emergency on campus that would require the University to contact you immediately. In the event of such an emergency, a recorded message will be sent to each of the numbers that you have designated to be used for emergency notification. Your Emergency Contact(s) will be used in times of emergency when it may be necessary for us to know who can make medical decisions on your behalf. This information is used in the rarest of occasions, but it is important.