Airline Flex Cancellation Policies

Flight can be canceled penalty-free within 24 hours of making the reservation. Beyond that, certain airlines may offer change or credit options.

Airlines may have flex policies published on their websites. A traveler can also call the airline directly or ask a customer service agent with one of our travel agencies for clarification.

What to Know When Booking

• All travel agencies must adhere to the cancellation policies for each airline when a traveler wishes to cancel a flight.
• When shopping for a flight, be aware of the policies for each flight. Is it changeable but not refundable? Is it neither changeable or refundable or is it both? Often these policies also affect the price of a flight. A flight with more restrictions will be less expensive than a flight with fewer restrictions.
• If a flight has to be canceled, be sure to review the policies for that flight. Most airlines will issue a credit for a canceled flight. If the flight is refundable, the traveler will have to request the refund from the agency where the traveler purchased the ticket, otherwise a credit will be issued.