Customer Service Portal

Procurement and Payment Services (PPS) is excited to announce that we are now using Team Dynamix, the customer service platform already used by Central IT and several other campus units. This tool will help us manage inquiries more efficiently and give us better insight into the types of questions we receive—ultimately improving the service we provide to schools and departments.

How to Submit a Request

Option 1: Email (existing process)

You may continue to submit questions by emailing procurement@northwestern.edu.

• Your email will automatically create a ticket in Team Dynamix.
• You will immediately receive a confirmation email with your ticket number.

Important Update

The Accounts Payable (accounts-payable@northwestern.edu) inbox has been merged into procurement@northwestern.edu.

• If you try to email Accounts Payable, it may redirect to the procurement address—this is intentional.
• Please do not copy individual PPS staff when submitting a request. Including additional staff may create duplicate tickets or duplicate work.

Option 2: Service Management Portal (new option)

You can now submit inquiries directly through the Service Management Portal.

• The portal allows you to enter all relevant details and upload documents.
• A Team Dynamix ticket will be created automatically, and you will receive an email with the ticket number.
• Submitting through the portal gives PPS more robust data to help improve our website, policies, and overall services.

You can access the PPS portal by visiting the Service Management Portal home page and selecting Procurement and Payment Services under Units.