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Reimbursement for Care

GeoBlue connects travelers with medical providers that have direct billing relationships to help avoid out-of-pocket costs. However, this may not be possible in all locations. In those cases, you will need to pay up front and submit a claim for reimbursement. Follow the steps below to ensure your claim is processed quickly.

Student Claims

  1. Complete and sign the student claim form each time you are seen for a new Sickness or Injury. Your Northwestern Student Group ID number (GTB9999NWBKT) is prefilled on the form.
  2. Attach required documentation. Receipts and documents do not need to be translated into English or converted into U.S. dollars.
    • Itemized bill with provider's name and address
    • Patient's name
    • Date(s) of service
    • Amount charged for each service
    • Total amount charged
    • Diagnosis or reason for treatment
    • Receipt of payment
  3. Email the claim form and documentation to claims@geo-blue.com. Use a U.S. address for reimbursement, if possible.
  4. File your claim promptly; all claims must be filed within twelve (12) months of the service date.

For student claims with a date of service before January 1, 2025, email globalsafety@northwestern.edu for instructions.

Employee Claims

  1. Complete and sign the employee claim form. Your Northwestern Employee Group ID number (QHG9999NWBTY) is prefilled on the form.
  2. A spouse or dependent submitting a claim must reference the employee's name on the claim form under “Name of Insured Member.”
  3. Attach required documentation. Receipts and documents do not need to be translated into English or converted into U.S. dollars.
    • Itemized bill with provider's name and address
    • Patient's name
    • Date(s) of service
    • Amount charged for each service
    • Total amount charged
    • Diagnosis or reason for treatment
    • Receipt of payment
  4. Email the claim form and documentation to claims@geo-blue.com. Use a U.S. address for reimbursement, if possible.
  5. File your claim as soon as possible after the service to ensure timely payment. All claims must be filed within six (6) months of the date of service.

Contact Information for Claims

For questions about student or employee claims, refer to the GeoBlue Student or Employee Member Guide, email customerservice@geo-blue.com, or call:
  • Students: 1.888.268.2686
  • Employees: 1.888.412.6403

Expect your reimbursement via check sent to the address provided on the claim form within six weeks of claim submission. If your claim is not adequately addressed, or is noticeably delayed, email globalsafety@northwestern.edu.