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Reimbursement for Care

GeoBlue makes every effort to direct travelers to facilities with which they have a direct financial relationship so that travelers do not incur out-of-pocket costs. However, this is not always possible in all locations abroad and is sometimes necessary to pay up-front and file a claim for reimbursement.

Student Claims

To expedite your claim with GeoBlue:

  • Students can submit claims electronically through the GeoBlue app or Member Hub at www.geobluestudents.com.  Review How to submit an eClaim for a tutorial.  Remember, to access the website, students must register by using their unique certificate number assigned after enrollment.
  • Alternatively, students can complete a student claim form , attach documentation and email it to claims@geo-blue.com
  • All claims must be accompanied by an itemized bill including the name and address of provider (doctor, hospital, lab, ambulance service, etc.), name of patient, date(s) of service, amount charged for each service, total amount charged and diagnosis or reason for treatment
  • Claims should be filed as soon as possible after the service has been rendered to ensure timely payment. All claims need to be filed with GeoBlue within eighteen (18) months of the date of service.

For questions or concerns, refer to the GeoBlue Student Member Guide or contact GeoBlue’s customer service at 1.844.268.2686 (students) or customerservice@geo-blue.com.

Employee Claims

To expedite your claim with GeoBlue:

  • Employees should complete the employee claim form , attach documentation and submit items to GeoBlue via email at: claims@geo-blue.com or fax at +1.610.482.9623
  • When completing the employee claim form, use the 12 digit Group ID Number: QHG9999NWBTY
  • A spouse or dependent  submitting a claim must reference the employee's name on the claim form under “Name of Insured Member”
  • All claims must be accompanied by an itemized bill including the name and address of provider (doctor, hospital, lab, ambulance service, etc.), name of patient, date(s) of service, amount charged for each service, total amount charged and diagnosis or reason for treatment
  • All claims should be filed within six (6) months of the date of service

For questions or concerns,  refer to the GeoBlue Employee Member Guide or contact GeoBlue’s customer service at 1.888.412.6403 (Employees) or customerservice@geo-blue.com.