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Supporting Students

Virtually every student confronts personal or academic challenges during their time at Northwestern. To help faculty guide students in these situations, this webpage provides information about some of the primary health, safety and well-being resources made available to students. The Faculty and Adviser Action Guide helps faculty identify levels of concerning behavior and the appropriate contacts for a given type of undergraduate student academic or behavioral concern. The guide provides contacts for emergency, urgent, and both academic and non-academic concerns.

For additional support information, please view:

Academic Resources for StudentsCampus Resources for Students

In emergency situations, faculty should call 911 or call the University Police at 847-491-3456 in Evanston or 312-503-3456 in Chicago. For non-emergency concerns regarding statements or behaviors that are threatening toward others, notify the Behavioral Consultation Team by submitting the Wildcats Aware form.

Resources for other critical situations

  • Use the NUhelp website or call the Dean of Students Office (847-491-8430) to speak to the on-call administrator for guidance on which resources are most appropriate. The after-hours on-call phone number 847-467-3022.
  • Counseling and Psychological Services (CAPS), 847-491-2151. Faculty can consult with CAPS staff about a student who might be in crisis or refer students to CAPS for services. Same-day crisis support (including after hours) counselors are available via phone 24 hours a day; press 0 to be connected to an on-call counselor. Evanston and Chicago students also can schedule non-crisis appointments online.
  • Student Assistance and Support Services (SASS), 847-491-8430. SASS consults, assists, and supports undergraduate and graduate students dealing with health or mental health concerns, or personal tragedies that negatively impact their success at Northwestern, as well as coordinates medical leaves of absence and related options. SASS also can initiate student safety checks.
  • TimelyCare is a free mental health app for all undergraduate and graduate students that provides access to virtual well-being resources, including scheduled counseling, the TalkNow on-demand service, Health Coaching, and Group Sessions.