Facilities Connect


The Northwestern University Facilities team is evolving to keep pace with the growing, changing and innovative University community. Our mission is to deliver effective and reliable services as a collaborative and valued partner for the University.

Facilities Connect is a web-based platform that simplifies and streamlines access to Facilities information and services.  The three main areas of focus include:


Getting Started

All university employees have General Requestor access, use the Login page to make a Service Request.  If you are unsure about the access that you need, consult the Customer Role Matrix to review the different levels of functionality.    

To learn more about each area of focus or to find specific job guides, visit our Training page.  

Operations & Maintenance employees can visit the Operations FC Support page for Operations specific information.  


Quick Links 

Use the links below to quickly find Facilities Forms:


Facilities Connect Support 

If you need to request a Facilities service or have questions about an existing Service Request (e.g. status of a Key Request), please contact Facilities Customer Service at facilities@northwestern.edu.  

If you need assistance gaining access to Facilities Connect or experience technical issues, please email the Facilities Connect Team at facilities.connect@northwestern.edu or visit the Meet the Team page.