Service Requests
Instructions for service requests are found below. For cost estimates, see our Estimate Requests webpage.
Making a service request
Service requests can be made online or via email or telephone.
Online requests
- To make an online request via Facilities Connect. You must have a valid NetID to use Facilities Connect.
- If you do not have a NetID, contact your building or department’s authorized requestor, who can submit them on your behalf.
- Email requests to facilities@northwestern.edu
Telephone requests
- Evanston campus: (847) 491-5201
- Chicago campus: (312) 503-8000
Our request response process
- Facilities
creates a work task anddetermines if the request should go to the technician as a priority request.- All temperature complaints, plumbing requests and security issues (broken locks, broken windows, etc.) are distributed the same day.
- With the exception of emergencies (floods, power failures, etc.), which take priority, we try to handle calls in the order they were received.
- Work Task information is distributed to the appropriate shop foreman or assistant foreman by pager, radio or phone. He or she then distributes the request to an individual technician.
- You can track the status of your service request Facilities Connect.
Billing and payments
Facilities services are billed weekly from Facilities Connect.
- View our Billing and Payment Procedures webpage for information about the legacy FAMIS billing process (for Work Orders thru 3/31/2020) and the new Facilities Connect experience (any request after 3/9/2020).
- For more information about whether the service will be billed as a Building or Departmental charge, visit our Building vs. Departmental Changes webpage.