Depository Services

NOTICE of Temporary Service Changes

As a result of Northwestern's response to the COVID-19 outbreak, Depository Services will be limiting window services.  Effective March 23, 2020 the following windows services are available by appointment only:

  • PNC stored value card new issuance pickup
  • DPR/Petty cash transactions
  • Coin/currency/check deposits

Appointments are available on Tuesdays and Fridays between 9:00 a.m. and 3:00 p.m. Please email Treasury Operations by 2:00 p.m. the day before to secure an appointment.

 

The following services shall continue to operate virtually during regular business hours:

Service                Resource
Student Transactions

https://www.northwestern.edu/sfs/

Contact Student Finance:  studentaccounts-ev@northwestern.edu or studentaccounts-chicago@northwestern.edu  with questions

Department Coin/Currency/Check Deposits

Daily window services are currently unavailable. For urgent deposits, please refer to in-person appointment guidance above.

Safekeeping of Funds guidelines in the Cash Policy at: http://www.northwestern.edu/controller/treasury-operations/depository-services/cash-policy.pdf

Contact Treasury_Operations@northwestern.edu with questions

DPR or Petty Cash needs

Daily cash disbursements are unavailable at this time. For urgent DPR/petty cash needs, please refer to in-person appointment guidance above.

Please consider PNC or Hyperwallet Virtual Stored Value card options at:

https://www.northwestern.edu/controller/treasury-operations/depository-services/stored-value-visa-program.html

Contact Treasury_Operations@northwestern.edu with questions

PNC or Hyperwallet Stored Value Cards

PNC stored value cards:

  • For new issuances, refer to in-person appointment guidance above
  • For all other items (reloads, defunding, questions), contact storedvaluecard@northwestern.edu

Hyperwallet Stored Value Cards:

Card Connect or incoming payment (credit or debit) card support

Card Connect:  Contact support@arrowpayments.com or (312) 829-1200

Other questions: Contact Treasury_Operations@northwestern.edu

Cash Receipt Tickets (CRT)

Card Connect:  Contact support@arrowpayments.com or (312) 829-1200 

Other questions: Contact Treasury_Operations@northwestern.edu

Outgoing EFT (Wire or ACH) requests

Outgoing EFT requests will operate as usual.

Request payment through A/P at electronictransfers@northwestern.edu

Units currently submitting requests directly to Treasury Operations (such as HR/Benefits/Payroll) should contact Treasury_Operations@northwestern.edu

Depository Services Overview

Depository Services (DS) has general oversight of departmental bank deposits, cash receipt ticket creation, and merchant card use in more than 100 campus locations. The department assists Accounting Services with the reconciliation of all merchant card and CRT activity with active communication with department staff and periodic training sessions.  

Depository Services provides the following services to the University:

  • Processing tuition payments via cash or check at our walk-up windows
  • Allocating wire transfer payments university-wide for tuition, departmental payments, and university donations
  • Distributing currency to various eateries on campus
  • Voiding erroneous CRTs processed
  • Replenishing petty cash
  • Issuing human subject payments with cash or stored value cards/virtual payments
  • Ordering replacement U-Pass Ventra cards for graduate students

Resources

Note: The published Cash Handling policy (now under revision) contains some outdated process information.  For current cash handling processes, please reference the Financial Operations "Banking & Cashiering," and "Deposits" webpages, or the Depository Services webpages.

Procedure Documents


Contact

Stored Value Card Requests

storedvaluecard@northwestern.edu

Evanston Campus - 619 Clark Street, Lobby

See above for temporary service changes

Cindy Regner
Yan Shen
Treasury Operations Supervisor
Cash Analyst
847.467.6327
847.491.4691

Chicago Campus - 345 E. Superior - Mezzanine Level (former RIC building)

See above for temporary service changes

 

Please contact us via email for quickest response, or leave a message if contacting us by phone and we will return your call shortly.

Katwanya West
Evelyn Herrera
Manager, Chicago Operations
Accounting Specialist
312.503.8210 
312.503.8525