Frequently Asked Questions
Is there a fee for using the card at an ATM?
What is the process for setting up a PIN (for use at an ATM)?
What is the maximum amount that can be loaded onto a card?
NU policy states that the maximum amount that can be loaded onto an individual card is $100, and an exception authorization must be obtained to exceed this maximum. This exception authorization must be obtain from Amy Mykytiuk (for discretionary accounts) or Katherine Mustea (for card loads if transferring to a grant account). For more information regarding this limit, please consult the Human Subject Policy.
How much is the inactivity fee and when will it be assessed?
Can a grant chart string be used for obtaining cards?
Exceptions on use of the card (use at a gas station, restaurant tipping)
What is the proper handling procedure for “live” cards?
What happens if the card is lost?
In the event that the card is lost or stolen, the cardholder should first contact the issuing department. The department will then contact Depository Services with the card's ICN so that the card’s balance can be verified, the funds removed and the card cancelled, and funds loaded onto a replacement card. For SVCs mailed and never received by the card recipient, the department should notify Depository Services with the ICN in order for the card balance to be verified. The department can then determine whether the original card should be cancelled and a replacement card should be issued. Beginning May 1, 2019 we will no longer be defunding PNC cards, crediting chartstrings, or transferring funds to a new PNC card, for any amount less than $5.00.
Can unused cards be returned?
Unused and sealed cards can be returned to either Depository Services office. Please email Stored Value Cards and provide the ICNs of the cards to be returned along with a scan of the original card request form. Depository Services will verify the amount remaining on the cards and, once the physical cards are returned, funds will be credited back to the original chart string used.
Can the cardholder personalize the card?
What resources are available to assist a card recipient?
Depository Services cannot speak directly to a card recipient. However, the automated PNC helpline (866.453.5071) is always available for assistance for obtaining the current balance on the card as well as verifying recent card activity. Please note that the card recipient can access a live operator at any time by pressing "0", but a $2.50 per call charge will be assessed. Card balances can also be obtained by visiting pncprepaidcard.com.