Patient Support Services

Wendy Weaver - Patient Advocacy Coordinator

For Northwestern students using the Health Service on the Chicago Campus, the Patient Advocacy Coordinator in Patient Support Services provides the following services:

  • determining eligibility for healthcare services available to students
  • coordinating referrals and pre-authorization for specialty medical care or medical diagnostic testing
  • scheduling an appointment with a specialist or for medical diagnostic testing
  • interpreting medical bills and Explanation of Benefits statement (EOB forms)
  • guidance on student financial support for medical expenses
  • connecting with resources to resolve issues with health insurance coverage, claims, deductibles and payment for services
  • assistance concerning patient satisfaction with healthcare services

Please do not use Patient Support Services if you are experiencing a medical emergency, including those related to excessive alcohol consumption. Call 911 to summon paramedics or go to the nearest hospital emergency room.

Contact Information

Abbott Hall, 710 North Lake Shore Drive, Room 703
Office hours by appointment, 8:30 am to 5:00 pm, Monday through Friday excluding University holidays

Wendy Weaver
Patient Advocacy Coordinator - Chicago Campus
Voice: 312.503.1242
Fax: 312.503.1575
Email: patient.support@northwestern.edu

Office Hours at Northwestern Medicine, Galter, 675 N. St. Clair, Suite 18-200
1:00 to 4:00 pm, Wednesday
9:00 am to 12 noon and 1:00 to 3:00 pm, Friday
Excluding University holidays

Ask for Wendy Weaver at the reception desk on the 18th floor

Other Resources

Other resources that may be of use in resolving patient care issues for student using the Health Service/Chicago include: