Patient Support Services

Wendy Weaver - Patient Advocacy Coordinator

For Northwestern students using the Health Service on the Chicago Campus as provided by Northwestern Medicine, Wendy Weaver is your resource for patient support services.  She is available to assist you as a personal healthcare concierge with your questions and decision-making processes concerning:

  • eligibility for accessing and navigating healthcare services available to students
  • learning how to become a more effective and knowledgeable user of healthcare services
  • connecting with resources to resolve issues with health insurance coverage, claims, deductibles and payment for services
  • guidance on coordinating your health care needs and information about other support resources
  • processes on requesting pre-authorization from health insurance carriers for diagnostic testing and specialty healthcare services
  • discussing and helping resolve student concerns about patient satisfaction with healthcare services

Please do not use Patient Support Services if you are experiencing a medical emergency, including those related to excessive alcohol consumption. Call 911 to summon paramedics or go to the nearest hospital emergency room.

Contact Information

Wendy Weaver
Patient Advocacy Coordinator

Office Hours at the Law School, 357 E. Chicago Ave., Room MC131 
9:00 am to 4:30 pm, Monday, Tuesday and Thursday

Office Hours at Northwestern Medicine, Galter, 675 N. St. Clair, Suite 18-200
1:00 to 4:00 pm, Wednesday
9:00 am to 12 noon and 1:00 to 3:00 pm, Friday
Excluding all University holidays

Ask for Wendy Weaver at the reception desk on the 18th floor

Voice: 312.503.1242
Fax: 312.503.1575

Other Resources

Other resources that may be of use in resolving patient care issues for student using the Health Service/Chicago include: