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Health Resources Email Directory

Northwestern students may use this email directory of campus partners that provide health and wellness services to guide submission of email inquiries and concerns.  These support services are generally staffed 8:30 am to 5 pm, Monday through Friday. It may take several business days to receive a response to your question.

Do not submit any request or inquiry for urgent health care services via email. If you are experiencing a medical emergency, including those related to excessive alcohol consumption, call 911 to summon paramedics or go to the nearest hospital emergency room. You may call Health Service Chicago at 312.695.8134 for any health-related issues. 

COVID Testing and COVID Response Team Inquiries

COVID Testing and COVID Response Team Inquiries 

Email
Types of Inquiries and Resources Web Resources

nu-covid@northwestern.edu

 

general inquiries about COVID

COVID-19 and Campus Updates

NU-COVID-Testing-Support@northwestern.edu

for questions about unique testing needs or other testing questions

COVID General Testing Information

covidinfo@tempus.com

if you haven't received the email from Tempus prompting you to download the Tempus app or are experiencing technical difficulty with the app

MyChartSupportforNU@NM.org

if you are experiencing technical problems with the MyNM App

 

returntocampusteam@northwestern.edu

 
general inquiries from the Northwestern community about the processes and policies to follow in returning to campus.

Phased Return to Campus

covidcasemanagement@northwestern.edu

 

  • for resolution of issues using the Symptom Tracker app
  • any other questions related to contact tracing or related issues that need case management follow-up.

FAQ for Symptom Tracker App

 

Health Service Inquiries 

Email
Types of Inquiries and Resources Web Resources
hims@northwestern.edu
  • questions concerning the Student Immunization Form
  • immunization requirements for students
  • request for release of health information (medical records)
Health Information Management Services

patient.support@northwestern.edu

  • confirmation of COVID test results and follow-up
  • determining eligibility and coordination of access to healthcare services available to students
  • coordinating referrals and pre-authorization for specialty medical care or medical diagnostic testing
  • scheduling an appointment with a specialist or for medical diagnostic testing
  • interpreting medical bills and Explanation of Benefits statement (EOB forms)
  • assistance with patient satisfaction with healthcare services
  • guidance on student financial support for medical expenses
Patient Support Services

 

Other Health  and Wellness Campus Partners

Email
Types of Inquiries and Resources Web Resources

accessiblenu@northwestern.edu

 

services to provide students with disabilities a learning and community environment that affords them full participation, equal access, and reasonable accommodation

AccessibleNU

care@northwestern.edu

support for students impacted by sexual violence, relationship violence and stalking Center for Awareness, Response and Education

hpaw@northwestern.edu

general inquiries about health and wellness programs and services provided by Health Promotion and Wellness Health Promotion and Wellness
student.insurance@northwestern.edu
  • inquiries about the student health insurance
  • coverage selection process for incoming students
  • NU’s health insurance requirements
  • NU-sponsored student health insurance plan benefits (Aetna Student Health) and claims inquiries
  • dependent coverage for spouses and dependents enrolled in the NU plan
Student Health Insurance