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Maintenance Procedures

When a piece of equipment requires repair or to schedule covered preventative maintenance:
  1. Call the Equipment Maintenance Program Teleserve™ Dispatch Center
    Call 800-833-7050 or email Dispatch engineers are available 24 hours a day, seven days a week.

    Provide the following information when you call:
    • ZIP code for equipment information
    • tag number of equipment
    • contact name and phone number
    • description of problem
    • service vendor information, if needed
  2. Teleserve™ will dispatch your service vendor to repair the equipment
    The Equipment Maintenance Program will also automatically generate a purchase order.
  3. Equipment is repaired
    Specialty Underwriters pays the invoice on your behalf and provides quarterly management reports.