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Billing and Payment Frequently Asked Questions

Billing
  1. Where do I send my payment?
  2. Why didn't I receive my tuition and fees bill?
  3. Why did I receive a bill with a zero balance?
  4. What should I do if there's an error in my bill?

Payments
  1. Can I pay by credit card?
  2. What if my payment is late?
  3. Is there a monthly payment plan?
  4. Can my parents or spouse get information about my account?
  5. How can I find out what my tuition payments for the year were?
  6. Why do I have a financial hold on my student account?


Billing
1. Where do I send my payment?
Mail your payment with your invoice to:
Northwestern University
P.O. Box 70385
Chicago, IL 60673

2. Why didn't I receive my tuition and fees bill?
Your tuition and fees bill is delivered electronically, viewable via CAESAR> Home> View or Pay Tuition Bill (Monthly Snapshot). When each new bill is posted online, an e-mail notice will be sent to your Northwestern email address.

3. Why did I receive a bill with a zero balance?
The month after you have paid your account in full, you may receive a bill that shows the payment you made and a resulting a zero balance. No payment is necessary. This statement is for your records only.

4. What should I do if there's an error in my bill?
If you wish to contest a portion of the bill, you should pay the uncontested portion by the due date and immediately contact the appropriate office to request an adjustment. Pursue adjustments promptly to avoid a hold on your registration for the next term.

Payments
5. Can I pay by credit card?
Northwestern has partnered with a third party to allow tuition payments via credit cards effective March 7, 2009. Approved credit cards are American Express, Discover, MasterCard and VISA. Please note: the third party service provider will charge a 2.75% processing fee for all credit card payments.

6. What if my payment is late?
A fee of $100 to $400 may be assessed for late bills. In addition, the director of student accounts may put a financial hold on your account. You also are liable for any costs associated with collection of your unpaid bills, including, but not limited to, collection agency costs, court costs, and legal fees.

If you think your payment will arrive late, expedite your mailing by sending it directly to:
Northwestern University
Office of Student Accounts
555 Clark Street, 1st Floor
Evanston, IL 60208-1221

or:
Northwestern University
Office of Student Accounts
710 North Lake Shore Drive
Chicago, IL 60611-3078

7. Is there a monthly payment plan?
Yes. The University provides a tuition and fee installment payment plan called 9PAY that allows full-time students to divide estimated educational costs for the entire academic year into nine monthly budgeted payments. Payments start July 1 (prior to the start of the fall term) and the final monthly payment for the school year is due March 1.

For more information, see the 9PAY Payment Plan page.

8. Can my parent or spouse get information about my student account?
No, not without your permission. The federal law known as FERPA, the Family Educational Rights and Privacy Act, prevents us from discussing your account with other persons.

When setting up a guest, create an Authorization Phrase (pick something easy for your guest to remember, but hard for others to guess). Knowing this phrase demonstrates the guest has your permission to receive specific account information, e.g., when speaking on the phone with Student Accounts staff.

For more details about adding a guest, see Guest Access for Parents and Others.

9. How can I find out what my tuition payments for the year were?
Each student who paid qualified tuition and related expenses during the year (and who is a U.S. citizen or permanent resident) will receive a Tuition Payments Statement (Form 1098-T) from Northwestern shortly after January 31st of the following year.

The statement includes financial information, such as tuition charges, scholarships received and payments made, which you may need for either education credits or a tuition deduction on your federal tax return.

10. Why do I have a financial hold on my account?
The Office of Student Accounts will put a hold on your account when there is a past-due balance owed to the University. The hold cannot be released until you have cleared your current debt to the University.