Facilities Management Information Technology (FMIT) manages the technology needs of the FM staff. This includes landline phones, smartphones, tablets, laptops and computers. We set up new users, upgrade existing users, and troubleshoot problems.
The FM website's homepage has many links to pages and sites you may use everyday, such as FAMIS or the FM Portal. This page will hopefully give you tips and answers to other questions you may have. If it doesn't, feel free to give us a call at (847) 491-2744 or send an email to FMITHelpdesk@northwestern.edu.
Jump to a question:
- How can I access network drives from home?
- How do I refresh my browser?
- How do I set up voicemail on my landline office phone?
- How do I share my calendar?
- How do I set up NU email on my mobile device?
- How do I request software or equipment (e.g. phone, laptop)?
- How do I access a program that I am currently unable to access?
- Make sure you can connect to the internet at home.
- Launch the VPN. Enter your NetID and password.
- Double-click the Off campus.vbs file on your desktop. Network drives will appear in "My Computer."
Note: Only FM-issued laptops can be used from home. Home/personal computers are not supported.
For speed purposes, most internet data is "cached" or stored for a period of time on your computer, so when you go to a web page you might be seeing an old version of it. "Refresh" tells the browser to go back to the website and grab the current version of that page.
Pressing [CTRL] + [F5] simultaneously on your keyboard will refresh your browser and allow you to see the latest version of the webpage you are viewing.
In order to set up your phone, you must first have email access. Each new user will receive a Welcome to Exchange Unified Messaging email, which will include a temporary PIN needed to set up voice mail on your phone.
If you have not received this email, please see your supervisor. Once you have received the email, follow instructions on the NUIT website.
You can give access to your Outlook calendar through sharing or delegating. Follow instructions on the NUIT website.
To access to your Outlook email on your smartphone or tablet, follow instructions on the NUIT website.
Send an email with your request to FMITHelpdesk@northwestern.edu. Preface your request with "REPAIR" or "NEW" in the Subject line. (Example: "REPAIR -- Dell laptop not working")
An FMIT staff member will respond to you directly. If your request requires precipitous costs, it may need to go through a formal approval process with your supervisor. In this instance, FMIT will inform you of the appropriate steps to follow.
How many computer programs do we have? Almost as many as there are stars in the sky. Okay, maybe not that many, but we do have quite a bit. See a list of all available FM programs.
Note: Not all users have access to all programs. If there is program you feel would be an assest to your function, please talk to someone in FMIT for more information.