FAQ

What is Facilities Connect?

“Facilities Connect” is a new web-based portal to access Facilities Management information and services.

Facilities Connect will allow Facilities Management staff and University users to access data and transactions within Facilities Space Management, Capital Projects, Operations & Maintenance, Real Estate, and Energy & Sustainability. Facilities Connect will replace the following systems: SIMS (for space information), Projecto (for construction management), and FAMIS (for service calls). 

What are the benefits of the Facilities Connect project?

A few of the key benefits of Facilities Connect for both Facilities Management staff and University customers include:

  • Enhanced service delivery via a single platform to streamline Facilities Management processes
  • Refined Facilities Management processes to provide clarity of roles and responsibilities
  • Improved transparency via real-time metrics/reporting to increase responsiveness and accountability
  • Increased accessibility via a customer portal for easier access to services and better information

What systems are being replaced by Facilities Connect?

Between now and the end of 2018, Facilities Connect will replace the following systems:

•SIMS (space information)
•Projecto (construction management)
•FAMIS (service calls)

Users of SIMS, Projecto, and FAMIS will access all of their transactions and reports through Facilities Connect after the system is fully implemented. However, the transition will be phased in over the next two years.

SIMS will be retired in the winter of 2018 – after which all space management activities and reports will be performed within the respective module of Facilities Connect.

Projecto will be phased out in the latter part of 2018, after which all Capital Projects activities and reports will be performed within the respective module of Facilities Connect. You will not be able to access Projecto after this transition.

FAMIS will be phased out by the end of 2018, after which all Operations, Real Estate, and Energy & Sustainability activities and reports will be performed within their respective modules of Facilities Connect. You will not be able to access FAMIS after this transition.

During the implementation, current reports can be accessed using their existing systems until their respective Facilities Connect modules launch.

Training sessions will be held throughout the Facilities Connect roll-out to introduce the new system’s capabilities. Additionally, eLearns will be available on the myHRLearn portal and job aids available on the Facilities Management webpage. The implementation team will communicate all training schedules and other related events or activities ahead of time to allow for adequate planning and to schedule accommodations. 

When should I expect to see changes?

The full implementation of Facilities Connect will take approximately two years, with improvements being implemented in a series of phases shown below. This timeframe will allow us to manage the transition in a well-paced manner. Each phase is further broken down into modules that will “go-live” throughout the phase. Preparations to assist you will include user participation in testing and training. You’ll see new capabilities come online in stages, by module.

While this schedule may seem like a long timeframe, the transition is actually quite rapid based on the amount of information to be moved from the existing systems into Facilities Connect and the number of individuals who use these systems.

Currently, we are working on designing and implementing the Space Information module that will replace SIMS in the winter of 2018. We have also started work on the Project Management and Operations & Maintenance modules.

How can I stay informed about Facilities Connect project updates?

Please continue to check the project website for updates on the Facilities Connect implementation. Our team also plans to update you frequently throughout the implementation via emails, town halls, and training sessions. We will work with you and your colleagues to get you the information you need, when you need it.

If you have questions about Facilities Connect, you may email facilitiesconnect@northwestern.edu