Mission & Values

MISSION

Facilities Management creates and maintains an outstanding and sustainable physical environment to support Northwestern University’s mission.

VISION

As an innovative and collaborative partner, FM delivers an exceptional customer experience through superior service and stewardship. FM attracts and grows great talent within a supportive culture by offering challenging and meaningful work in a high-performing team.

Organizational values

Customer oriented
Service to the University is the driving force of our department. Our customer focus, along with user-friendly systems and processes, results in seamless service that is proactive, respectful and responsive to customers' needs and expectations.

Stewardship
We are entrusted with the ongoing care of the University's physical assets. Our charge is to find balance among: preservation of the University's heritage; distinguished design; maintenance and functionality; environmental responsibility; and fiscal management.

Commitment
As individuals, we take ownership and responsibility for the success of our department. We work with enthusiasm and dedication to achieve our shared goals.

Communication
We practice and promote an open exchange of ideas and information within and among all levels of our organization, and with our customers and other stakeholders.

Teamwork
We work interdependently and collaboratively, contributing to each other's success in creating optimal results across all aspects of our work.

Respect
We actively listen to all individuals, recognize their contributions, and treat them with courtesy, honesty and dignity.

Empowerment
As individuals, we have the responsibility and authority to make informed decisions regarding our work. Empowered individuals possess appropriate skills and training, share common values and goals, understand constraints, and demonstrate a willingness to share information, resources and ideas through open participation.

Employee Development
We provide our employees with flexible opportunities for personal and professional growth through education, training, and workplace experience.

Diversity
We appreciate and seek differences in backgrounds and viewpoints, and support the hiring of diverse staff, vendors, and contractors. Leveraging diversity contributes to the community and results in better solutions and an enriched work environment.

Integrity
We promote and practice honest, ethical and principled behavior, fostering a culture of mutual trust, respect and accountability.