Before coming to campus, ensure your computer is free of viruses and has current operating system updates and the latest antivirus and anti-malware definitions. Many antivirus apps are available through app stores on tablets and smartphones. Antivirus options include Microsoft Defender for Windows and Sophos or Avast for macOS. Learn more about information security at Northwestern .
Accessing the Internet
The University's wireless network is eduroam. All student residences offer wireless internet access. When you arrive on campus, choose “eduroam” in the list of available networks. The Northwestern IT Knowledge Base offers instructions for setting up Android, iOS, Windows, and macOS devices—as well as game systems, printers, and streaming-media devices—to use on the internet. Learn more about eduroam and how to connect.
Responsible Network Use
It is every Northwestern student’s responsibility to use the University’s resources in a safe, secure, and legal way. Please review and abide by the University’s appropriate-use policies and guidelines. Be aware that setting up devices and applications that can compromise the University network is prohibited, including cryptocurrency mining, personal wireless networks and routers, and other network extensions. Cellular coverage is widely available on campus, and student residences are specially equipped to enhance the signals from cellular service providers.
IT Support Options
- Use the Northwestern IT Knowledge Base for self-service answers to common questions
- Contact the IT Service Desk at 847-491-4357 (1-HELP).
- Email questions to email@example.com.
- Find IT events, tips, and news on Twitter (@Northwestern_IT).
- Learn more about IT support at Northwestern.