Health Resources Email Directory: Northwestern Medicine Student Health Service - Chicago

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Health Resources Email Directory

Health Resources Email Directory

Northwestern students may use this email directory of campus partners that provide health and wellness services to guide submission of email inquiries and concerns. These support services are generally staffed 8:30 am to 5 pm, Monday through Friday. It may take several business days to receive a response to your question.

Do not submit any request or inquiry for urgent health care services via email. If you are experiencing a medical emergency, including those related to excessive alcohol consumption, call 911 to summon paramedics or go to the nearest hospital emergency room. You may callNorthwestern Medicine Student Health Service Chicago at 312.695.8134 for any health-related issues.

COVID Testing and COVID Response Team Inquiries
COVID Testing and COVID Response Team Inquiries
Email	Types of Inquiries and Resources	Web Resources
nu-covid@northwestern.edu	general inquiries about COVID	COVID-19 and Campus Updates
NU-COVID-Testing-Support@northwestern.edu	for questions about unique testing needs or other testing questions	COVID General Testing Information
covidinfo@tempus.com	if you haven't received the email from Tempus prompting you to download the Tempus app or are experiencing technical difficulty with the app
MyChartSupportforNU@NM.org	if you are experiencing technical problems with the MyNM App
returntocampusteam@northwestern.edu	general inquiries from the Northwestern community about the processes and policies to follow in returning to campus.	Phased Return to Campus
covidcasemanagement@northwestern.edu	for resolution of issues using the Symptom Tracker app any other questions related to contact tracing or related issues that need case management follow-up.	FAQ for Symptom Tracker App

Covid Testing and Response Team Inquiries
Health Service Inquiries
Email	Types of Inquiries and Resources	Web Resources
hims@northwestern.edu	questions concerning the Student Immunization Form immunization requirements for students request for release of health information (medical records)	Health Information Management Services
patient.support@northwestern.edu	confirmation of COVID test results and follow-up determining eligibility and coordination of access to healthcare services available to students coordinating referrals and pre-authorization for specialty medical care or medical diagnostic testing scheduling an appointment with a specialist or for medical diagnostic testing interpreting medical bills and Explanation of Benefits statement (EOB forms) assistance with patient satisfaction with healthcare services guidance on student financial support for medical expenses	Patient Support Services

Other Health and Wellness Campus Partners
Email	Types of Inquiries and Resources	Web Resources
accessiblenu@northwestern.edu	services to provide students with disabilities a learning and community environment that affords them full participation, equal access, and reasonable accommodation	AccessibleNU
care@northwestern.edu	support for students impacted by sexual violence, relationship violence and stalking	Center for Awareness, Response and Education
hpaw@northwestern.edu	general inquiries about health and wellness programs and services provided by Health Promotion and Wellness	Health Promotion and Wellness
student.insurance@northwestern.edu	inquiries about the student health insurance coverage selection process for incoming students NU’s health insurance requirements NU-sponsored student health insurance plan benefits (Aetna Student Health) and claims inquiries dependent coverage for spouses and dependents enrolled in the NU plan	Student Health Insurance