Conflict Resolution Education & Resources
MCR Quick Guides
Explore our one-page guides designed to help you navigate one-on-one conflict, build trust, and strengthen team connections. Each resource offers practical tools and insights you can download and use anytime.
Articles

When it comes to both aspiring and established democracies, our tendency to underestimate the damaging power of certainty can be dangerous. Certainty makes it possible to kill in the name of righteousness, to tear down in the name of virtue, and to demonize and dismiss people who simply disagree. The solution to this problem lies in changing how we think and communicate.

Why are discussions of politically charged issues often so fraught in the workplace today? The authors provide a framework to help managers understand when and how political conflict can become corrosive, and they explain how to navigate it more effectively and even harness its potential to strengthen the workplace.

The solution to our broken political conversation won't be found in censoring “misinformation” but in recognizing the profound limits of our own beliefs.
Podcasts

Few people relish the idea of walking into a workplace rife with conflict. What’s more, conflict can be a drag on productivity and creativity. So what are the best ways to manage conflict at work?
The answer depends on the type of conflict you face. In this Insight In Person podcast, we talk with two Kellogg professors of management and organizations about two different types of conflict.

Restorative Justice is often framed as an alternative to punishment, and but that’s only part of the story.
Dive deeper with David Ryan Barcega Castro-Harris in conversation with RJ practitioners and other justice seekers as they reflect on the things happening in the world around us to offer insight on how YOU can embody RJ philosophy, practices, and values in every aspect of your life.
Websites
This website provides information about a research program conducted by a group of social scientists at Harvard University and around the world on receptiveness to opposing views. How do people engage with opinions and perspectives that contradict their deepest convictions? You can learn about our research, take a quiz to measure how receptive you are, and learn how to communicate better in conflict using our interactive algorithm.Amplify RJ exists to teach people the origins, philosophy, practices, and values of Restorative Justice by sharing knowledge across digital platforms, providing interactive learning experiences, and connecting people doing the work in various contexts around the world. External Community Resources
Evanston Mediation Center provides dispute resolution services for individuals, families and small businesses in Northern Illinois. The Center creates an environment where clients can confidentially communicate about their dispute. The mediator will work to help each participant improve communications by encouraging active listening, healthy dialogue and a better understanding of the other party.
The Center for Conflict Resolution is an equal opportunity service provider that values the richness of Chicagoland’s diverse communities and emphasizes inclusiveness. The Center provides their client base with quality mediation services regardless of race, ethnicity, gender, gender identity, sexual orientation, class or socioeconomic status, age, religion, national origin, disability, professional background or other characteristics.