Request Maintenance

Facilities responds to repairs and renovation requests for University buildings and building components, the exterior and grounds, and departmental equipment and furniture.

Learn about specific service requests below. For urgent issues, see our Urgent and Critical Issue Response webpage for next steps.

Specific Services

Find more information about some of the services offered by Facilities.

Keys & Wildcard Services

Establish and troubleshoot access to buildings through keys and WildCards.

Bike Parking & Restrictions

Find guidelines for bike parking, usage and storage on campus.

EVENT SUPPORT

Learn about support for events in Northwestern spaces, including display of signage and banners.

PESTS & ANIMAL CONTROL

Pests include insects, rodents, unwanted plants and more. Learn about our pest mitigation and removal services.

Custodial Services

Facilities manages the cleaning of academic, administrative and research buildings.

SNOW REMOVAL

See services related to snow removal, as well as what to expect for response times and notifications.

Computer & Electronic Recycling

Northwestern University offers a computer and electronic recycling program for faculty and staff members, students and commercial tenants.

Repair and Maintenance Services

Common repair and maintenance requests include:

Electric and Lighting
Elevator Maintenance
Grounds Maintenance
Housekeeping
Plumbing
Temperature and HVAC

For a full list of services and an explanation of billing responsibility, see our Services Breakdown page.

Submit a work request

Request through Facilities Connect Contact Customer Service

Related Services Handled by Other Northwestern Offices

Environmental Concerns

Indoor air quality concerns should be reported to Environmental Health & Safety, who will investigate and work with Facilities as needed. Visit the Environmental Health and Safety website for contact information and to learn more.

Moving Services

Moving support for faculty and staff can be coordinated directly with the University’s preferred vendor, Reebie. Learn more about Reebie's moving services on Northwestern's Procurement and Purchasing Services website.

Mail and Package Delivery

Questions or concerns about mail and package deliveries for faculty and staff on the campus can be directed to Logistics. Learn more on the Procurement and Payment Services website.

Residence Hall Maintenance

All routine or non-critical maintenance requests for Residence Halls should be directed to Residential Services. See the maintenance and housekeeping services offered by Residential Services.

Urgent and Critical issues should be reported to Facilities via phone at

847-491-5201 (Evanston)
312-503-8000 (Chicago)

Telephones and IT Connectivity

New telephones or connectivity issues should be directed to Northwestern Information Technology. Visit the IT website for collaboration and communication services.

Security Cameras

Request to install or maintenance security cameras can be directed to Emergency Management. Visit the Emergency management website for contact information.