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FAQs

Welcome to our Frequently Asked Questions pages!

Below, you can see some of the most common questions in each section, and you can click through the categories to find more questions and answers.

529 Plan

  • What is a 529 Plan?
  • How do I use my 529 College Savings Plan to pay my student account?

Billing and Payments

  • How can I receive my tuition and fees bill?
  • What should I do if there's an error in my bill?
  • Why do I have a financial hold on my account?

Drop and Withdrawal

  • If I withdraw from school, will I receive a refund?
  • If I drop a course, will my tuition for that course be refunded?

Employer Reimbursement Plan

  • What happens if my employer doesn't reimburse me?
  • Does ERP cover the full program duration?
  • Can my employer cover the participation fee?

Financial Aid

  • Have I completed the necessary steps to receive my financial aid?
  • Can I receive a refund of extra funds on my student account?
  • If I leave school, do I need to return financial aid?

Housing and Meals

  • How do I reserve a room in University housing?
  • How often am I billed for my housing?
  • How much does it cost to live in University housing?

Late Payment

  • When is a hold applied to a student’s account?
  • What can students do to ensure they don’t receive a late fee?
  • When is a late fee applied to a student’s account?

NU Loans

  • How does the approval process work?
  • What is a co-maker?
  • Where do I find my Northwestern Loan Amount?

QuikPay MFA Navigation

  • How do I set up Admin Dashboard profile MFA to work with Duo Mobile app?
  • How do I navigate among authorized roles after MFA setup?

Taxes and Tax Forms

  • What is the IRS Form 1098-T?
  • Who receives a 1098-T form?
  • Who is Heartland ECSI?