Technology Use
Virus Protection
Before coming to campus, ensure your computer is free of viruses and has current operating system updates and the latest antivirus and anti-malware definitions. Many antivirus apps are available through app stores on tablets and smartphones. Antivirus options include Microsoft Defender for Windows and Sophos or Avast for macOS. Learn more about information security at Northwestern .
Accessing the Internet
The University's primary wireless network is eduroam. All campus buildings, including student residences, offer wireless internet access. When you arrive on campus, choose “eduroam” in the list of available networks. The Northwestern IT Knowledge Base offers instructions for setting up Android, iOS, Windows, and macOS devices—as well as game systems, printers, and streaming media devices—to use on the internet. Additionally, cellular coverage is widely available on campus, and student residences are specially equipped to enhance the signals from cellular service providers. Learn more about eduroam and how to connect.
Responsible Network Use
It is every Northwestern student’s responsibility to use the University’s resources in a safe, secure, and legal way. Please review and abide by the University’s appropriate-use policies and guidelines. The appropriate-use policy prohibits the use of the University network for illegal activities, such as copyright infringement, as well as, setting up devices and applications that can compromise the University network, including cryptocurrency mining, personal wireless networks and routers, and other network extensions.
IT Support Options
- Use the Northwestern IT Knowledge Base for self-service answers to common questions
- Contact the IT Service Desk at 847-491-4357 (1-HELP).
- Email questions to consultant@northwestern.edu.
- Find IT events, tips, and news on social media.
- Learn more about IT support at Northwestern.