Welcome to the Parents of FreshmenWe trust that you and your student are eagerly anticipating your first year at Northwestern University.
Student Financial Services counselors are available to address your questions concerning billing, payment, financial aid and student loans. Our office hours are 8:30am to 5:00pm (CST) Monday through Friday. Send an email to email@example.com or call (847) 491-8950.
Important: Due to the federal law known as FERPA (Family Educational Rights and Privacy Act), your student must provide you with Guest Access to authorize us to discuss his/her financial information with you.
Although we will be your primary contact for general financial inquiries, we may occasionally refer you to the Office of Undergraduate Financial Aid, the Office of Student Accounts, the Student Loan Office or another department to provide you with best possible service.
You can also review Northwestern’s Student Financial Regulations (Evanston Handbook)
As you may already be aware, your student will receive an email notification (at his/her Northwestern University email address) by August 11th once the Fall quarter invoice is available on CAESAR, Northwestern’s online student system. The statement will provide an itemized list of the Fall quarter charges (tuition, fees, room & board) and credits (deposits/payments). The “Adjusted Balance Due” reflects the amount you are responsible to pay by September 1st.
If your student is receiving financial aid, the invoice will also list as “Anticipated Aid” the Fall quarter credits for any expected grants, scholarships or loans. (Federal Work Study will not appear on the invoice because these funds are paid directly to the student as they are earned.) You do not need to pay the amount that is covered by “Anticipated Aid.”
When the first tuition invoices are issued we will do our utmost to accommodate the high volume of phone calls and email we receive in response. However, there may be delays in addressing your inquiries. We ask for your patience and assure you that there will be time to correct any billing discrepancies.
We look forward to working with you during the coming academic year.
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