Frequently Asked Questions
Can anybody use SafeRide?
Use of SafeRide is limited to Northwestern faculty, staff and students, you must have a Wildcard to use SafeRide. Because SafeRide is a safety service rather than a taxi service, we cannot accept ride requests from parties larger than three. Please consider other options such as walking as a group or Northwestern's shuttle service.
What can I expect when I call?
We will answer your call as quickly as we can, but due to call volume, your call may be placed on hold briefly. Please stay on the line and our dispatcher will be with you soon. The dispatcher will ask you for your net-id, location, destination, and the number of riders. Make sure you give your net-id and not a friends. The Dispatcher will give you an estimated time of arrival. Please note: call traffic is highest right at the beginning of the shift and between 10pm and midnight.
How long does it take to get a ride?
SafeRide wait times can vary widely based on a myriad of conditions from campus events to weather to call distribution. Therefore, it is hard to say how long the wait will be. During the 2009-10 academic year the average wait time for a SafeRide vehicle was 35.30 minutes. Wait times tend to be longer in general on weekends, and nightly between 10pm and Midnight. During adverse weather conditions such as rain, snow, or extremely low temperatures wait times can be much longer. Plan accordingly.
Where do I go for my pickup?
SafeRide always attempts to pickup as close to your location as we can. For a list of locations and a campus pickup map please see our Pickup Locations page. If you are unsure about where to wait please don't hesitate to call our dispatcher and ask. They would be more than happy to let you know.
What happens if I can't make my ride?
If you know you can't make your ride, please give us a call to cancel or use text to cancel @ 847-497-0028. If you miss a ride we will attempt to send the car back to get you, however this is not always possible and it may be necessary for you to schedule a new ride at the next available slot.
How will I know when my car arrives?
SafeRide does not call you when your car arrives. Please be outside or within visual range of the pickup location at the time of your estimate. SafeRide vehicles are easy to spot. Most of the vehicles are white Prius with moving amber lights mounted on the roof. We have one handicap accessible van with moving amber lights mounted on the roof. IN addition, we sometimes use minivans that have a portable amber light on the roof.
I'm 21 and I picked up beer with my groceries, can I get a SafeRide?
SafeRide will not transport any alcoholic beverages. We recommend that you call a Taxi. Best Taxi:847-864-2500, Northshore Cab:847-864-7500
What happens if I vomit in a SafeRide car?
SafeRide will charge $125.00 to cover the cost of cleaning the vehicle. Incidents involving vomiting in SafeRide vehicles are reported to the Office of Student Conduct & Conflict Resolution.