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User Support and Training

The Global Marketing and Communications Digital team provides assistance with a variety of online applications and tools. Please see links to support sites and email contacts for our supported applications.

Cascade CMS

Site editors and developers can access help documentation and FAQs on the Cascade help site and can join the WCMS user community to get updates.  Editors can also schedule a Cascade training session by completing the Training Request Form or signing up for our monthly walk-in hours to get in-person content and Cascade support.

Drop-in Q&A is meant for brief conversations (5-10 minutes per person), on a first-come, first-served basis. We look forward to seeing you! Email webcomm-support@northwestern.edu for help with website edits or other questions related to Cascade.

NUsites (Branded Template only)

If your site uses the NUsites branded template, you can find documentation in the Northwestern Template Support section on the NUsites website. If you have questions after reviewing the documentation, please email consultant@northwestern.edu.

PlanIt Purple help

We offer PlanIt Purple FAQs and best practices for using the University's online calendar system. Please fill out PlanIt Purple Service Request Form for additional support.

Campus maps help

Find tips for navigating campus using our interactive online map. Please email search-help@northwestern.edu if you have any questions or comments.

Search engine assistance

We provide SEO advice and best practices for webmasters, editors, and content providers; for those using the search engine to find webpages, we offer search tips. Please email webmaster@northwestern.edu if you have any questions or comments.

Department Templates

Our Department Templates site provides guidance on page types and design elements, including headers and footers.