Can anybody use SafeRide?
Use of SafeRide is limited to Northwestern faculty, staff and students, you must have a WildCARD to use SafeRide. Since SafeRide is a safety service rather than a taxi service, we cannot accept large parties. Please consider other options such as walking as a group or Northwestern's shuttle service.

What can I expect when I call?
We will try to answer your call as quickly as we can, but due to call volume your call may be placed on hold briefly. Please stay on the line and our dispatcher will be with you soon. The dispatcher will ask you for name, location, destination and the number of riders and will give you an estimated time of arrival.

How long does it take to get a ride?
SafeRide wait times can vary wildly based on a myriad of conditions from campus events to weather to call distribution so its hard to say how long the wait will be. During the 2005-06 academic year the average wait time for a SafeRide vehicle was just under 23 minutes. As a general guide waits tend to be longer Thursday through Saturday nights and between 10:30 pm and 12:30 am. During adverse weather conditions such as rain or snow storms wait times can be much longer so make sure to give yourself plenty of time.

Where do I go for my pickup?
SafeRide always attempts to pickup as close to your location as we can. For a list of locations and a campus pickup map please see our Pickup Locations page. If you are unsure about where to wait please don't hesitate to call our dispatcher and ask. They would be more than happy to let you know.

What happens if I can't make my ride?
If you know you can't make your ride, please give us a call to cancel or reschedule it. If you miss a ride we will attempt to send the car back to get you, however this is not always possible and it may be necessary for you to schedule a new ride at the next available slot.

How will I know when my car arrives?
Unlike taxi companies SafeRide does not call you when your car arrives. Please be outside or within visual range of the pickup location at the time of your estimate.