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Replacing Your Card

If your card is lost or stolen, you must notify the Wildcard Office immediately. If your Wildcard has been activated to act as your U.S. Bank ATM/debit card, notify U.S. Bank at 800-US-BANKS (872-2657).

You will be charged a $15 replacement fee for a new card ($25 for Indala contactless smartcard). If it has been damaged, it must be turned into the Wildcard Office to avoid a $15 replacement fee. If your card has been demagnetized, it must be re-encoded in the Wildcard Office.

If you have questions or need to replace your Wildcard, please contact the Wildcard Office at the following locations.

Evanston Campus

Chicago Campus

Norris University Center
1999 Campus Dr.
Underground level (see map)

Phone: 847-467-NUID (6843)
Fax: 847-467-2609
Email: wildcard@northwestern.edu
Office hours: Monday – Friday, 8:30 a.m. – 5 p.m.*
Abbott Hall, Room 100
710 Lake Shore Dr. (see map)

Phone: 312-503-0548
Email: wildcard@northwestern.edu
Office hours: Monday – Friday, 8:00 a.m. – 5 p.m.*

*Additional hours of operation: During the first two weeks of fall, winter, and spring quarter (beginning with the first day of classes), the Wildcard offices will close at 6:30 p.m. Monday – Thursday.

The Evanston Campus Wildcard Office is closed when the Norris University Center shuts down over holiday break (typically from Christmas Eve through New Year's Day - please call the Wildcard Office for details).