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Usage Guidelines

All schedules times are approximate. Timetables and other information on this page are subject to change. We make every effort to post an accurate schedule; however, travel times may change as a result of summer festivities and traffic conditions including road construction and inclement weather. Please allow for extra travel time during these instances.

All shuttles are wheelchair-accessible and service animals are permitted. Please note that lab chemicals and lab equipment containing chemicals (e.g. vials, beakers, etc.) are not permitted on shuttles.

Valid Wildcard or guest wristband required

Shuttles are a free service for University students, faculty, and staff, with presentation of a valid Wildcard or Guest Wristband. Some routes also accept Garrett-Evangelical ID cards and University ID cards for contractors, student spouse/partners, and temp/part-time employees.

Expired Wildcards will not be accepted. If your Wildcard is expired, you have two options:

  • You do not ride the bus, and the bus driver returns the expired card. You take the card to the nearest Wildcard office to obtain a free replacement (assuming you are eligible).
  • You can ride the bus one-way, but the driver will confiscate the expired card. It will not be returned to you. You must then go to the nearest Wildcard office and pay a fee for a new card (assuming you are eligible).

Shuttle guest wristbands

Guest Wristbands are available for Northwestern University business guests to ride the Intercampus Shuttle during non-commuting hours.

  • Wristbands are for guests of Northwestern faculty and staff visiting campus on official university business.
  • Guests are allowed to ride the Intercampus Shuttle only from 9:30 a.m. to 4 p.m. and after 6:30 p.m.
  • Up to 10 wristbands may be requested at a time and charged to a chartstring.
  • Each wristband costs $2.

Please note: Department letters are not accepted to ride the Intercampus Shuttle; wristbands must be used. Submit the Shuttle Wristband Request Form to request wristbands. If this wristband will not meet your needs, please contact us at shuttle@northwestern.edu or call 312-503-8129.

Large groups on the shuttles

If you need to travel with a group of six or more people at a time on one of the shuttles, please contact Transportation Services at 312-503-4147 or shuttle@northwestern.edu. Due to shuttle capacity issues, we encourage the use of alternative transportation for large groups. We serve the entire campus community and our routes are based on average ridership levels. Transportation Services offers Charter Services to assist you.

Riding rules

  • Have the required ID or shuttle credential ready when boarding the shuttle. This ensures that the shuttle will remain on schedule and not delay fellow passengers. Drivers are instructed to be firm on the ID policy.
  • Allow passengers to exit before boarding the bus. If you stand to the left of the door, passengers can disembark to the right, and it will reduce boarding time.
  • When capacity reaches standing room, move toward the back of the bus for others to get on. For safety reasons, stay behind the yellow line and avoid standing or sitting in the stairwells.
  • No open food or drink, littering, or smoking allowed on the bus.
  • In accordance with Illinois Vehicle Code, drivers will not allow passenger to board and disembark the bus unless it is at an established stop.
  • Keep your volume down as not everyone shares your interest in music or conversation.
  • Please check for all personal possessions before disembarking the vehicle.
  • The shuttle system is intended to transport faculty, staff, and students and our highest priority is to ensure passenger safety on every trip. Due to space constraints and safety concerns, we discourage use of the shuttles to transport children, but we understand it may be necessary on occasion. Please review our policy regarding children and strollers.

Service and Assistance Animals

Service animals, as defined by the University, are allowed to accompany their owner on shuttle rides. However, in accordance with the Service, Assistance, and Other Animals at Northwestern policy, a service animal and owner may be asked to disembark the shuttle if the service animal: 1) is out of control or aggressive and the owner does not take effective action to control it; 2) the service animal is not housebroken; 3) the service animal is physically ill.

Assistance animals such as comfort or emotional support animals and pets are not allowed on the shuttles.

Contact

If you have feedback regarding your shuttle experience, please share it with Transportation Services and not directly with the driver.  Some comments can make it stressful for the driver. With safety in mind, any feedback is better shared when the driver is not driving on a route. Contact Transportation Services at shuttle@northwestern.edu, 312-503-8129, or provide feedback through our Shuttle Feedback form.

The Lost and Found number is 708-474-7474.

Service updates can be obtained by calling 847-467-5284.