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Usage Guidelines

All schedules times are approximate. Timetables and other information on this page are subject to change. We make every effort to post an accurate schedule; however, travel times may change as a result of summer festivities and traffic conditions including road construction and inclement weather. Please allow for extra travel time during these instances.

All shuttles are wheelchair-accessible and service animals are permitted. Please note that lab chemicals and lab equipment containing chemicals (e.g. vials, beakers, etc.) are not permitted on shuttles.

Valid Wildcard or guest wristband required

Shuttles are a free service for University students, faculty, and staff, with presentation of a valid Wildcard or Guest Wristband. Some routes also accept Garrett-Evangelical ID cards and University ID cards for contractors, student spouse/partners, and temp/part-time employees.

Expired Wildcards will not be accepted. If your Wildcard is expired, you have two options:

Shuttle guest wristbands

Guest Wristbands are available for Northwestern University business guests to ride the Intercampus Shuttle during non-commuting hours.

Please note: Department letters are not accepted to ride the Intercampus Shuttle; wristbands must be used. To submit your wristband request to Transportation Services electronically, download the Shuttle Wristband Request Form  (pdf). If this wristband will not meet your needs, please contact us at shuttle@northwestern.edu  or call 312.503.8129.

Large groups on the shuttles

If you need to travel with a group of six or more people at a time on one of the shuttles, please contact Transportation Services at 312.503.4147 or shuttle@northwestern.edu. Due to shuttle capacity issues, we encourage the use of alternative transportation for large groups. We serve the entire campus community and our routes are based on average ridership levels. Transportation Services offers Charter Services to assist you.

Riding rules

Service and Assistance Animals

Service animals, as defined by the University, are allowed to accompany their owner on shuttle rides. However, in accordance with the Service, Assistance, and Other Animals at Northwestern policy, a service animal and owner may be asked to disembark the shuttle if the service animal: 1) is out of control or aggressive and the owner does not take effective action to control it; 2) the service animal is not housebroken; 3) the service animal is physically ill.

Assistance animals such as comfort or emotional support animals and pets are not allowed on the shuttles.

Contact

If you have feedback regarding your shuttle experience, please share it with Transportation Services and not directly with the driver.  Some comments can make it stressful for the driver. With safety in mind, any feedback is better shared when the driver is not driving on a route. Contact Transportation Services at shuttle@northwestern.edu, 312.503.8129, or provide feedback through our Shuttle Feedback form.

The Lost and Found number is 708.474.7474.

Service updates can be obtained by calling 847.467.5284.