Mail FAQs

Where do I pick up my mail?

Visit the Mail Services page for a complete list of all residence halls and residential colleges, and to see where each building gets mail and packages.

I live in a fraternity/sorority. What happens with my mail?

Unless you live in Phi Mu Alpha or Sigma Alpha Iota, the residence hall mailrooms do not handle fraternity or sorority mail. The individual fraternity and sorority houses are responsible for their residents' mail.

Can I buy stamps at the mailroom?
No, the mailrooms do not have stamps or other packaging/shipping supplies available. Norris sells stamps at the Cashier's Office.
Where is the post office?

The main post office is located at:
1101 Davis Street
Evanston, IL 60201

A smaller branch is located at:

1929 Central Street
Evanston, IL 60201

Where is the nearest FedEx/UPS?

FedEx packages may be dropped off at Kinko's located on the ground floor of Norris. Supplies and a scale are available to ship these packages. For additional tracking and shipping information, visit the FexEx website. Customer service may be reached at 1-800-Go-FedEx (1-800-463-3339).

The UPS Store is located at 1555 Sherman Ave, Evanston (847-869-3000). They have supplies and materials available as well. Additional information may be found when you visit the UPS website. For customer service, you can call 1-800-PICK-UPS (1-800-742-5877).

If I have moved, what happens with my mail?
You will receive your mail in the timeliest manner by updating your address directly with the respective companies/senders.  Please check with the mailroom to ensure that your information is updated. You can refer to the mail forwarding information for more details on providing updated address information.
If I have graduated, what happens with my mail?
Please update your address directly with the respective companies/senders. You can refer to the mail forwarding information for more details on providing updated address information.
Can I leave a package to be picked up in the mailroom?

If you are leaving a package for another student in that residence hall, then yes, please give it to the Mail Clerk on duty.

If you are leaving a package to be picked up or returned to an outside sender, then no, the mailrooms do not accept packages to be sent out. Please contact the carrier directly to arrange for a pickup when you are available in your room.

The mailroom is not open when it is supposed to be.
If a note is not posted, please email the Mailroom Manager with the date and time. Sometimes a mail clerk must miss a shift for unexpected reasons. We apologize for any inconvenience this may cause.
There is a piece of mail in my mailbox that is not mine.
Please drop it off with the mail clerk on duty or slip it in the outgoing mail slot. Although we try to be as accurate as possible, we sort through many pieces of mail each day and mistakes may occur.
Something was sent to me overnight/express mail. Why did I not get it?
Overnight/express mail may be delivered in the morning when the package centers are generally not open. The carrier may try again later in the afternoon or the following day.
What if I have a complaint, compliment, concern, or suggestion?

You may contact your respective Mailroom Manager, or the Mailroom Coordinator. For the Mailroom Coordinator, please email Residential Life Mailroom Services at

How do I apply to be a Mail Clerk?
Most Mail Clerk positions are filled at the beginning of the year. You must be a work-study student. If you are interested, please contact your respective Mailroom Manager for more information or visit the Mail Clerk Application page.
I am interested in flyering all of the mailboxes on campus. How can I do this?

University Residential Life strongly discourages this method of advertising, as it is not effective, and recipients of bulk mailing either throw the advertisements away in the trash or on the floor outside of the mailrooms, at which point it is not fair to the housekeepers to clean them up.

If you are interested in a limited bulk mailing, the best way to do this is to address each piece of mail to its intended recipient, bundle it in room order, and drop it in campus mail. All other bulk mailings not addressed to intended recipients must be approved 2 weeks in advance by the Mailroom Coordinator, and must be from a registered student group, be of appropriate content (not advertising any policy violations, for example), and have clearly designated contact information on the flyer itself.