Student FAQ's

Students must be currently active at Northwestern University in order to access ConnectNU. If you are currently inactive due to a temporary medical leave, a discontinuation, if you have graduated, or any other similar status, you will be unable to log into ConnectNU.

If you are currently unable to log into ConnectNU because you are inactive, you will be able to re-access the system the day after you are reactivated at Northwestern—usually the first day of the following quarter. Please consult with your advising team regarding specifics to your situation.

Please submit a help ticket to servicedesk@northwestern.edu or call 847-491-HELP.

 Users will be logged out after 120 minutes.

Please click the back button or the reload button on your screen. If the problem persists, contact  servicedesk@northwestern.edu or call 847-491-HELP.

Your assigned advisers can view your profile information, grades, and courses. No one can read messages you send to an adviser or view your calendar.

ConnectNU does not display your cumulative GPA. Your cumulative GPA is available on your unofficial transcript in CAESAR. Instructions on how to run your unofficial transcript in CAESAR are available here.

You can view your assigned advisers on the My Success Network and also on the Dashboard when you login to ConnectNU.  You can check the ConnectNU Student Guide, and if you continue to have problems please submit a help ticket to servicedesk@northwestern.edu or call 847-491-HELP.

On your My Success Network go to Other Services and find your school’s advising office contact information.

On your My Success Network go to Other Services and find the Office of Fellowships contact information.

Students must be currently active at Northwestern University in order to access ConnectNU. If you are a former student, please reach out to the advising office in the school/college you attended via phone or email.

Use the ConnectNU Student Guide for steps to schedule an appointment with your adviser.

You can schedule an appointment with any advisers on your My Success Network who have the Schedule an Appointment link.  If you have an adviser in your My Success Network who does not have the link for scheduling an appointment, you can reach out to the adviser through the My Success Network page or their Advising Office, which can be found on your Dashboard under Other Services.

Advisers must create available appointments on their calendar in order for any appointments to be available for students. If you do not see any availability, you can send a message to your adviser through the Send an email function on their Profile page.

If an appointment is shown as expired, that means the scheduling deadline has passed. You may message your adviser to ask if it is possible to schedule an expired advising appointment slot for you.

Students can cancel appointments through their Upcoming page. Click the ellipsis (three dots) button in the bottom right corner of the appointment you need to cancel. You will be prompted to send a message to the adviser associated with the appointment. We recommend providing the adviser an explanation in that box before you confirm the cancellation.

Unfortunately, if you need to update the time or day of an appointment, you will need to cancel and reschedule the appointment. Your adviser has access to update the appointment time and date, so we recommend reaching out to them first.

You can send a message your adviser through the Send an email function on their Profile page or by clicking their email address on your Dashboard page.

The message is sent to the adviser’s connected email account. The adviser can reply from their connected email address.

No, student to adviser communication would go only through email.