Maintenance and Housekeeping

Overview

Residential Services employs a variety of staff and partners with other departments and contractors to provide maintenance and housekeeping services on-campus. Residential Services in the main point of contact for any facilities/housekeeping concerns in on-campus housing. 

This web page includes all the information you need to report maintenance concerns to our office as well as information regarding how you report various issues to other departments.

Maintenance Requests

Submit a Maintenance Request (Conference Guests and Visitors click here) | University Personnel provide service for University-owned fixtures and equipment. If you require service for items such as non-working lights, clogged plumbing, heating/air conditioning, etc., please submit a Maintenance Request online. Maintenance Requests are prioritized in the order in which they are received as well as the urgency of the issue. 

Maintenance may be performed in resident rooms between 9:00AM-7:00PM daily, except in emergencies. Please note: In order to address requests in a timely manner, University personnel may access resident rooms/apartments whether or not residents are present. University personnel will always knock and announce their presence before entering a resident room/apartment. 

Emergency Repairs (Evenings, Weekends, and Holidays)

The Maintenance Request System is monitored during business hours, Monday-Friday, 8:30AM-5:00PM. To report an emergency concern during these hours, please call Residential Services at (847) 491-5101.

Emergency Concerns outside of these hours should be reported to your Neighborhood Desk or Resident Assistant on Duty. 

Examples of emergency maintenance concerns include but are not limited to:

  • If in doubt, contact our staff to figure it out.
  • Overflowing plumbing or sever leaks
  • Clogged toilets in buildings without community bathrooms
  • Electrical outages
  • Extreme temperatures
  • Natural gas odor
  • Broken windows/doors/locks*
    • *non-working locks/IDs should always be reported to your Neighborhood Desk 

Housekeeping

Our Maintenance Technician Team maintains the common areas of the residence halls. Any questions/concerns regarding housekeeping services should be directed to our office at (847) 491-5101.

Lock Outs

Lock Outs and issues with room locks or student ID access should be reported directly to your Neighborhood Desk for the most efficient response.

  • Allison Desk | (847) 467-5800 | Serving: Allison, 1838 Chicago, East and West Fairchild, and Shepard
  • Foster-Walker Desk | (847) 467-5801 | Serving: Foster-Walker, Phi Mu Alpha, Hobart House, Rogers House, and Garrett Place (note new Garrett Place residents check in at Engelhart).
  • 560 Lincoln Desk | (847) 467-5802 | Serving: 560 Lincoln, 2303 Sheridan, Ayers, Bobb-McCulloch, Delta Chi, Delta Tau Delta, Elder, Goodrich, Kemper, Sargent, and Slivka
  • Willard Desk | (847) 491-2341 | Serving: Willard, 720 Emerson, 1856 Orrington, Chapin, and North and South Mid Quads
  • Engelhart Desk | (847) 491-3015 | Serving: Engelhart Hall
  • McManus Desk | (847) 491-5354 | Serving: McManus Hall

Pest Control

Residential Services partners with an outside contractor to provide pest control services. Pest Control concerns should be reported by submitting a Maintenance Request online (Conference Guests and Visitors click here)

Our Pest Control Technician is on-campus Monday-Friday, pest control concerns will be addressed on the same or next business day.

Bed Bugs

Although cases of bed bugs are rare, they do occur. Residential Services has procedures in place to prevent the spread of bed bugs on campus. If you suspect that you might have bed bugs, please submit a Maintenance Request online (Conference Guests and Visitors click here)

Lofting Requests

Visit our Lofting Request Information page here. 

Laundry Service Requests

Residential Services partners with an outside vendor to service and maintain laundry rooms on campus.

Computer/Phone/Network Concerns

Request support from NUIT | Any concerns or requests regarding computers, land-line telephone service, or internet access should be directed to NUIT.