Keys

Willie walking in door with key

Lock-Outs - Undergraduate Housing

If you are locked out of your room, visit the area desk assigned to your residential building (see Desks) to receive a temporary access card which may be checked out for 24 hours. If the temp card is not returned within 24 hours, you will be charged $25.00. Each student receives one (1) free lock-out per quarter, after which you will be assessed a $10.00 charge for each subsequent lock-out. If you are not able to go to your area desk, please call desk staff for assistance (see Desks).

Lost Wildcard

If you lose your Wildcard, visit your area desk to receive a temp card. Then go to the Wildcard Office in Norris to obtain a new card. Your access and meal plan will load automatically within 15-30 minutes once your new card is printed. Be sure to return the temp card to your area desk within 24 hours to avoid a fee.

Issue with Entryways, Hallways, Staircases, and/or Elevators

If you are having access issues with any of the areas listed above, it sounds like you have a Millennium access issue. Please report your issue to your area desk and receive a temp card while the issue is addressed by Facilities Management.

What if something is not working right?

Please note the color of the lock once your present your card. Report the issue and lock color to staff at your area desk. Don't assume that your Wildcard is broken and that you need another. Desk staff can test cards and determine if you will need a new Wildcard, and they will instruct you to go to the Wildcard Office if necessary.

Jones & 2349 Sheridan Residents

If you are locked out of your room, visit the area desk assigned to your campus residence to receive a temporary key which may be checked out for 24 hours. You are also able to receive a temporary Millennium access card if you have misplaced or lost your WildCard. You may checkout your temporary key and/or Millennium access card for 24 hours and they must be returned within 24 hours, or you will be charged $106 for the key and $25 for the access card. Each student receives one (1) free lock-out per quarter, after which you will be assessed a $10.00 charge for each subsequent lock-out.

Lost Keys for Jones & 2349 Sheridan Residents

If you lose your key, we must change the lock, for which you will be charged $106 to your student account. Report lost keys to your area desk.

Lock-Outs - Graduate Housing

If you are locked out of your apartment, visit the frontdesk of your residential building to receive a temporary key for your apartment and/or a temporary access card for the building. Temporary keys and access cards may be checked out for 24 hours. If the temporary key or temporary card are not returned within 24 hours, you will be charged for a lock change ($196) and/or a replacement card ($25).

Lost Keys

If you lose your key, we must change the lock, for which you will be charged $196 to your student account. Report lost keys to your front desk (see Desks).

Broken Keys

If your key breaks, bring all of the pieces to your front desk (see Desks). If you can return all pieces, there will be no charge.

Lost Wildcard

If you lose your Wildcard, visit the front desk of your building to receive a temp card. Then go the Wildcard Office to get a new card. Your access (meal plan if applicable)will load automatically within 15-30 minutes once your new card is printed. Be sure to return the temp card to the frontdesk within 24 hours of receiving a new Wildcard to avoid a fee.

Issue with Entryways, Hallways, Staircases, and/or Elevators

If you are having access issues with any of the areas listed above, you have a Millennium access issue. Please report your issue to the frontdesk and receive a temp card while the issue is addressed by Facilities Management.

Cracked or Missing FOB Cover

  • You can get your black FOB cover replaced and secured at your front desk.
  • If the blue FOB case is cracked or broken, you will need to leave your key at your front desk and get a temporary key.

Bent or Snapped Key

  • You will leave your key at the front desk and check out a temporary key. There is no charge for key repair as long as all of the parts are returned to the desk.

Electronic Lock Guide

You can view or download the Electronic Lock Guide (PDF) here.