Frequently Asked Questions

General information

  1. Where are you located?
  2. How do I pay for Facilities Management’s work?
  3. How do I request an estimate?

Service requests

  1. How do I place a work order or service request?
  2. How do I order keys?
  3. How can I request more toilet paper/paper towels/hand soap?
  4. Can you help with a bug/rodent infestation?
  5. Can you unlock a room or office?
  6. Can you move furniture/boxes between rooms?
  7. Can you fix a broken phone?

General information

1. Where are you located?

Evanston Campus:
2020 Ridge Avenue, Suite 200 (second floor)
Hours: 7:00am - 5:00pm
Phone: (847) 491-5201

Chicago Campus:
Abbott Hall, Suite 800
Hours: 8:30am - 4:30pm
Phone: (312) 503-8000

2. How do I pay for Facilities Management’s work?

You must provide an NU Financials chartstring. For more information, visit the Billing and Payment Procedures web page.

3. How do I request an estimate?

Request an estimate online through NU Portal Self-Service. For more information, visit the Estimate Requests web page.

Service requests

1. How do I place a work order or service request?

You may submit a request via phone, email or online:  

For more information about these methods or the request response process, visit the Service Requests web page.

2. How do I order keys?

Authorized users can access key request forms at the NU Portal. Scan, sign and email this form to facilities-key-requests@northwestern.edu or fax it to 847-467-2624. Walk-ins and paper forms are not accepted. An email will be sent out to the requester once keys are available for pick up.

3. How can I request more toilet paper/paper towels/hand soap?

You may submit your request via phone, email or online. Visit the Service Requests web page for contact information.

We will forward the provided information to our custodial crew. New supplies should arrive on the same day if possible, otherwise on the following day.

4. Can you help with a bug/rodent infestation?

Yes; our exterminator visits the office daily to pick up requests.

You may submit your request via phone, email or online. Visit the Service Requests web page for contact information.

If the request is urgent it will be dispatched immediately and the problem will be taken care of the same day. Otherwise it will likely be taken care of the next business day. You will not be charged for the service.

5. Can you unlock a room or office?

Yes. Please contact Facilities Management for assistance.
(847) 491-5201 (Evanston) or (312) 503-8000 (Chicago)

6. Can you move furniture/boxes between rooms?

We coordinate moves on the Evanston campus. You may submit your request via phone, email or online. Visit the Service Requests web page for contact information. After providing your information, a staff member from our Carpenter Shop will contact you to plan and schedule the move.

University Services’ Moving Services department coordinates moves on the Chicago campus. Visit the Moving Services web page to submit a request and learn more about the process. 

7. Can you fix a broken phone?

No; phone services are handled by Northwestern University Information Technology (IT) Services. For telephone repair, call NUIT repair at all 611 from any campus phone.