Northwestern Travel Agencies
All faculty and staff at Northwestern are highly encouraged to use one of Northwestern's contracted travel agencies to book University travel. Each agency offers a range of services to meet the various needs of our travelers.
Access to Egencia is now closed for new bookings. If you have any questions regarding Egencia, please contact travel@northwestern.edu.
Key Travel and T100 Group are both available for new bookings.
Agency Services Comparison
| Key Travel | Travel 100 Group | |
|---|---|---|
| Type of Agency | Full Service: Online booking tool, Agent Assist, Group Assist for domestic and international travel | Local Travel Agency offering high touch service. |
| Contact Information |
646-289-6820 Email: northwestern@keytravel.com |
847-256-7570 Ask for Steve Roeser, Karen Begley, and Tom Gunn |
| Overview | Offers a streamlined booking process for air, hotel, rail, and car rentals in the US and internationally. Call customer service for more complicated itineraries. |
Full-service travel agency in the Chicagoland area, comprised of more than 70 advisors; offers preferred rates on hotels, cruises, tours, and car rentals |
| Fees | Travelers will not pay a fee for online booking. The University will cover this cost. Fees for booking through an agent will be charged to the chart string used for booking. For a full list of fees, visit the Key Travel Preferred Vendor web page. There are no fees for calling an agent with questions pertaining to travel, only when a booking occurs. |
Fees will be charged to the chart string used for booking. For a full list of fees, visit the Travel 100 Preferred Vendor web page. |
| Group travel arrangements available? | $50 non-refundable deposit plus booking fees per ticket. | Yes, $100 set-up fee per property. Vendor search and rate negotiation: $100+ |
| Direct billing available for airfare? | Yes | Yes |
| Direct billing available for hotels? | Yes, for most hotels including all of Northwestern’s preferred hotels. | On a case-by-case basis. |
| Ability to book international sponsored travel? | Yes, only FAA compliant flights are offered for sponsored international travel. | Yes |
| Billing across multiple chart strings available? | No | Yes |
| Hours of Operation | 24/7 | M-F: 9 am-5 pm |
| 24/7 Emergency Support? | Yes: 646-289-6820 | Yes: 303-876-4247 (Fees may apply) |
*Northwestern pays a fee for each ticket booked online through Key Travel; this fee is paid for by Travel Services and is not charged to the department/unit.