Northwestern Travel Agencies
All faculty and staff at Northwestern are highly encouraged to use one of Northwestern's contracted travel agencies to book University travel. Each agency offers a range of services to meet the various needs of our travelers.
Access to Egencia is now closed for new bookings. If you have future travel booked through Egencia and need to change or cancel your reservation, please contact travel@northwestern.edu so that we can give you access to the system. The last day to revise any future travel in Egencia is May 31, 2025. After this date, any changes/cancellations must be made directly with the airline or hotel. Travel reports, itineraries, or receipts from Egencia will not be available after May 31, 2025.
Key Travel and T100 Group are both available for new bookings.
Agency Services Comparison
| Key Travel | Travel 100 Group | |
|---|---|---|
| Type of Agency | Full Service: Online booking tool, Agent Assist, Group Assist for domestic and international travel | Local Travel Agency offering high touch service. |
| Contact Information |
646-289-6820 Email: northwestern@keytravel.com |
847-256-7570 Ask for Steve Roeser, Karen Begley, and Tom Gunn |
| Overview | Offers a streamlined booking process for air, hotel, rail, and car rentals in the US and internationally. Call customer service for more complicated itineraries. |
Full-service travel agency in the Chicagoland area, comprised of more than 70 advisors; offers preferred rates on hotels, cruises, tours, and car rentals |
| Fees | Travelers will not pay a fee for online booking. The University will cover this cost. Fees for booking through an agent will be charged to the chart string used for booking. For a full list of fees, visit the Key Travel Preferred Vendor web page. There are no fees for calling an agent with questions pertaining to travel, only when a booking occurs. |
Fees will be charged to the chart string used for booking. For a full list of fees, visit the Travel 100 Preferred Vendor web page. |
| Group travel arrangements available? | $50 non-refundable deposit plus booking fees per ticket. | Yes, $100 set-up fee per property. Vendor search and rate negotiation: $100+ |
| Direct billing available for airfare? | Yes | Yes |
| Direct billing available for hotels? | Yes, for most hotels including all of Northwestern’s preferred hotels. | On a case-by-case basis. |
| Ability to book international sponsored travel? | Yes, only FAA compliant flights are offered for sponsored international travel. | Yes |
| Billing across multiple chart strings available? | No | Yes |
| Hours of Operation | 24/7 | M-F: 9 am-5 pm |
| 24/7 Emergency Support? | Yes: 646-289-6820 | Yes: 303-876-4247 (Fees may apply) |
*Northwestern pays a fee for each ticket booked online through Key Travel; this fee is paid for by Travel Services and is not charged to the department/unit.