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Emergencies Abroad

Medical assistance

In the event of a medical emergency, students should go immediately to the nearest physician or hospital and contact HTH Worldwide’s emergency assistance line at (610) 254-8771 for additional support, such as inpatient direct-billing, care management, or other types of assistance. (HTH Worldwide is the medical insurance/assistance provider for all NU study abroad participants). Learn more about this policy.

Note that for hospital admissions, HTH Worldwide is able to make arrangements for direct-billing at nearly 500 medical facilities around the world. Requests for direct-billing should be made in advance of or simultaneous with hospital admission. For this reason, students should have the phone number of the admitting hospital when calling for emergency assistance.

Students (or their companions) should also notify the program/resident director as soon as possible. If there is no on-site staff associated with the program, contact the NUPD at (847) 491-3456. (This line is open 24/7). The duty officer will locate the Director of Global Safety and Security (or her back-up), who will immediately return the call.

Find suggestions for handling routine medical care while abroad.

Security Assistance

In the event a student has been a victim of crime, harassment, discrimination, terrorism, natural disaster, etc., students (or their companions) should notify the program/resident director as soon as possible. If there is no on-site staff associated with the program, contact the NUPD at (847) 491-3456. (This line is open 24/7). The duty officer will locate the Director of Global Safety and Security (or her back-up), who will immediately return the call.

Emergency Contact/Parental Notification

In an emergency where the student is capable of making his/her own follow-up decisions, the student may decide whether or not his/her emergency contacts/parents are notified of the emergency.

Some exceptions apply, however. NU may choose, in consultation with the program/resident director or on-site representatives, to inform a student's emergency contacts about a potential emergency abroad without the student's permission, such as when the student:

  • Is unable to speak for him/herself
  • Has been missing for more than 24 hours
  • Is perceived to be a danger to him/herself or others, or when
  • A significant health, safety, or security incident affecting the entire program has occurred abroad