Service Requests


FM newsRequest service online

If you are an authorized service requestor in the FAMIS work order system, you can request service in NU Portal Self-Service.

Need to submit online requests but not an authorized service requestor?

  • Contact your building or department’s authorized requestor, who can submit them on your behalf, or
  • Contact your department administrator to obtain your own authorization.

Request service by phone or email

Report an emergency situation

During business hours (Monday - Friday, 7:00 am - 5 pm), call the standard campus numbers (above). You will be connected to Northwestern.

During non-business hours:

  • Call x456 to reach the University Police from any campus phone.
  • From off-campus phones, call (847) 491-3456 (Evanston) or (312) 503-3456 (Chicago)

Our request response process

After the Facilities Management office receives a request, the following steps are taken:

  1. Facilities Management creates a work order and determines if the request should go to the technician as a priority request.
    • All temperature complaints, plumbing requests and security issues (broken locks, broken windows, etc.) are distributed the same day.
    • With the exception of emergencies (floods, power failures, etc.), which take priority, we try to handle calls in the order they were received.
  2. Work Order information is distributed to the appropriate shop foreman or assistant foreman by pager, radio or phone. He or she then distributes the request to an individual technician.
  3. You can track the status of your service request in NU Portal Self-Service.