FM > Operations > Repairs & Services Requests

Repairs & Service Requests

Emergency Situations:

Non-Business Hours:
Call at 456 from any campus phone.

Non-Campus phones: (847) 491-3456 (Evanston), (312) 503-3456 (Chicago)

During Business Hours:
Evanston Campus: 847-491-5201
Chicago Campus: 312-503-8000

Non-Emergency situations during business hours: Monday - Friday, 7:30 a.m. to 5:00 p.m.
See below.

Online Repairs & Services Requests

Please make requests through NU Portal Self Service.

Request Repairs & Services by Phone / E-mail

Evanston

847-491-5201 (Phone)
847-491-4269 (Fax)
facilities-management@northwestern.edu

Chicago

312-503-8000 (Phone)
312-503-4106 (Fax)

The Process

  1. The request is received in the Facilities Management office.
  2. A work order is created and the information is passed on to the appropriate shop foreman or assistant foreman by pager, radio or phone.
  3. The supervisor distributes the requests to individual technicians in that shop.
  4. You can track the status of your service request in Self Service.

Facilities Management will determine if the request for service needs to go out to a technician the same day. All temperature complaints, plumbing requests and security issues (broken locks, broken windows, etc.) are given out the same day. We usually attempt to handle the calls in the same order that we have received them except for emergencies (floods, power failures, etc.). When an emergency arises, an available technician will respond to the problem.
 
 
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