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Northwestern University

FAQs

Heartland ECSI is replacing Campus Partners as the new student loan service provider. What does that mean for you? Northwestern University has prepared a list of frequently asked questions. Please take a moment to review.

HECSI Conversion Timeline

December 1, 2017 December 15, 2017 March 10, 2018
Campus Partners system shut down HEARTLAND ECSI system goes live Late fees and credit reporting resumes

Heartland ECSI

Why are you converting?

Northwestern wants to provide you with improvements to products and services and we also want to take full advantage of technology advancements. This is in an effort to serve you better ECSI is a student loan management service, partnering with Northwestern to provide student loan servicing needs to loan borrowers. ECSI is replacing Campus Partners. ECSI supports student and parent borrower. The new ECSI partnership will result in an enhanced payment service to you – such as, real time transaction processing, easy navigation and automated address changes and more.

What is the new servicer/bill pay system website address?

You may access Heartland ECSI online portal system, EasyPath, to enjoy features such as online payments and electronic statements.  You will need to create a profile. 

  1. Go to https://www.heartland.ecsi.net
  2. Register and connect your accounts using your Heartland Key. Heartland ECSI will provide your Heartland key on your next billing statement.
  3. ECSI has an app. Go to google play or the app store to download the EasyPath app by Heartland ECSI.

Will my payments be drafted in December?

Campus Partners initiated the final draw in November.  You will be expected to make a manual payment or set up a new recurring payment schedule with Heartland ECSI. 

Heartland ECSI will provide you with additional information by mail.

ACCOUNT INFORMATION & PAYMENT OPTIONS

Will my loan be impacted?

Effective December 1, 2017, ECSI will provide student loan services to the Perkins Loan, NU Loan, Endowed loan and Primary Care Loan.

Will auto draft and e-billing convert to the new system?

No.  You will need to sign up on the new system.

Will my due date change?

Yes.  All payments will be due on the 10th of each month.  This is different from your due date with Campus Partners. If you are currently enrolled, in grace, in deferment, in forbearance, or in a special billing plan, no payment is due at this time.  You will receive billing statements prior to your first payment due date.

How do I access my account on the new system?

You may access your account using the borrower’s portal, https://www.heartland.ecsi.net. 

Where do I send my payments?

You are encouraged to send in a check by mail to:

Heartland ECSI
Northwestern University c/o Heartland ECSI
P O Box 718
Wexford, PA 15090

Will my account number change?

Yes, and ECSI refers to it as a heartland key.  This information can be found on the billing statement.

Will my billing statement look the same?

No.  The billing information will be printed on a new letterhead and the statement format will change.  Some descriptions will also be different.  Other notifications will also look different.

If you have not received your billing statement, you are still responsible for making your payment.  Please log into your account at https://www.heartland.ecsi.net to log in.  You will require a heartland key.  For additional support, please contact 888.549-3274 to speak with your ECSI customer advocate.

Your monthly payment amount and terms will stay the same.  Also, your loan is not being sold.

 

Can I make payments online on the new bill pay system?

Yes.  You may:
  • One-time credit or debit card payment. A convenience fee will apply
  • One-time direct debit (checking or savings account). A convenience fee will apply
  • Recurring credit or debit card payment. A convenience fee will apply

Will the payment process change on the new billing system?

Payment will be due on the 10th of each month
In the new billing system, auto draft requests will be activated within 24 hours. You will have the opportunity to set up ACH on the 1st, 10th, 15th or 20th

Can I make payments online on the new bill pay system?s

Yes you may. Please note that there are fees associated with some online payment methods.

  1. Credit card payment (fees will apply)
  2. Instant eCheck (fees will apply)
  3. Direct Payment (free)
  4. International Payment (fees will vary)
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